Samantha Portwin

* Assisting the elderly, family and carers with aged care options.

* Manage a large case load in a fast paced environment.

* Obtain sensitive personal and medical information from clients.

* Liaise with home care providers and aged care homes.

* Guide clients in all aspects of aged care including original assessments, finances and what to expect in the aged care system.

* Follow up with clients until there is a resolution.

* Work towards individual and team KPI's.

* Lead a team in providing emergency food relief for individuals and organisations.

* Work with organisations such as domestic violence shelters and police in the community to identify at risk clients.

* Assess clients for urgent and ongoing needs.

* Refer clients to suitable organisations.

* Organised multiple enrolments and graduations throughout the year.

* Counselled students struggling to complete courses.

* Made sure all correct policies and procedures are carried out.

* Kept detailed files on each student.

* Worked with multiple departments including teachers, finance and IT.

* Trained and mentored numerous staff.