Samantha Rayne Leonard
Rye,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities and people with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time or part- time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Small Business Owner
Make It Rayne Ceramics
06.2020 - Current
- Hand made Ceramic products to sell via website, shops wholesale, and from my own market stall. As well as instruct students on how to make their own pottery pieces from my home studio.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Maintain materials and stock levels, and developed strong relationships with suppliers.
Pottery Instructor
Stoker Studio
02.2022 - Current
- Organized and detail-oriented with strong work ethic.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Attended extra curriculum meetings and collaborated with other fine arts teachers.
Barister, Customer Service Representative
Koonya General Store
12.2008 - Current
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Sought ways to improve processes and services provided.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintains optimal quality of service & time management under pressure.
- Maintained and implemented strong OH&S standards.
Cafe Manager
Littel Rebel Coffee Roastery
08.2015 - 02.2018
- Secured daily cash by verifying totals and making nightly deposits.
- Managed the hiring of staff and keeping them motivated to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Demonstrated and trained middle school students and other hospitality staff carrying little rebel products on how to make premium coffee beverages using in house specialty roast coffee beans.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Maintained a high level of communication with the business owners on how the business was performing, so as to improve the customers experience and there fore increase sales.
Small Business Assistant
Alchemy Produx
10.2021 - 05.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed customer orders accurately and dispatched within agreed timeframes to meet service standards.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
Office Administrative Assistant & Reception
The Northern Golf Club
03.2013 - 04.2013
- Responded to inquiries from callers seeking information.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Updated spreadsheets and databases to ensure personal information was up to date on current members.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Casual Food and Beverage Attendant
Northern Golf Club
09.2012 - 08.2013
- Monitored dining room inventory and replenished as necessary.
- Established rapport with customers by providing friendly and attentive service.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Operated POS system to facilitate cash and credit transactions and refunds.
Education
Diploma of Visual Arts - Visual Arts
Chisholm Institute
Frankston, VIC11.2010
Skills
- Computers and Technology
- Project Management Abilities
- Team Development
- Microsoft Word
- Spread sheet and Google sheets
- Customer Relations & customer satisfaction
- Calendaring
- Managing Multiple Tasks
- Prioritization
- Staff Training
- Calm and Professional Under Pressure
- Credit Card Payment Processing
- Typing Proficiency
- Email and phone Communication
Certification
2004- College school captain
2006- Certificate for basic counselling, Chisholm
2011- First Aid Certificate
2012- Responsible service of alcohol
2018- 350hr Yoga teacher training course
2021- understanding glazes, online course
2022- the ceramics school MBA business course
2022- ratbags studio, wild clay workshop
Timeline
Pottery Instructor
Stoker Studio
02.2022 - Current
Small Business Assistant
Alchemy Produx
10.2021 - 05.2022
Small Business Owner
Make It Rayne Ceramics
06.2020 - Current
Cafe Manager
Littel Rebel Coffee Roastery
08.2015 - 02.2018
Office Administrative Assistant & Reception
The Northern Golf Club
03.2013 - 04.2013
Casual Food and Beverage Attendant
Northern Golf Club
09.2012 - 08.2013
Barister, Customer Service Representative
Koonya General Store
12.2008 - Current
Diploma of Visual Arts - Visual Arts
Chisholm Institute
2004- College school captain
2006- Certificate for basic counselling, Chisholm
2011- First Aid Certificate
2012- Responsible service of alcohol
2018- 350hr Yoga teacher training course
2021- understanding glazes, online course
2022- the ceramics school MBA business course
2022- ratbags studio, wild clay workshop
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