SAMANTHA REICHARDT
Melbourne,Vic
Summary
Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, HR, Finance, Themis systems and program management. Accomplished Human Resources Consultant with almost 3 years of hands-on HR management experience and broad knowledge of HR metrics for benchmarking, measuring, analyzing and articulating value and ROI of HR initiatives, practices and policies. Guides, trains, and supports clients in areas of strategic human capital management, employee relations, organizational development, and overall development of best practices in Customer service. Demonstrates strong business acumen with genuine desire to proactively and consistently deliver results for clients and internal teams.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Senior Consultant - HR
Melbourne University
04.2023 - Current
- Created and implemented highly effective and individualized human resource solutions for clients
- Liaised with management and employees to answer inquiries, administer contracts and support problem resolution
- Assessed personnel performance and provided guidance for continuous improvement
- During a seven-day period, I effectively managed and resolved a substantial volume of approximately 200 tickets, demonstrating consistent accuracy and achieving successful outcomes in each instance.
- Managed timely flow of business intelligence information to users
- Created Visual task dashboard and spreadsheets in Microsoft Excel for record-keeping and reporting.
- Leveraged communication and problem-solving abilities to alleviate ongoing issues and promote conflict resolution.
- During peak operational periods, I proficiently manage an average of over 100 calls and over 200 inquiries, demonstrating adeptness in handling high volumes of communication effectively.
- Liaised between management and subordinates to exchange information, transmit directives or follow up on assignments.
- Facilitated change management efforts during periods of organizational transformation, ensuring minimal disruption to daily operations.
- Responsible for supervising and maintaining an average of 87 Human Resources (HR) Knowledge Base articles annually, ensuring their accuracy and relevance through periodic updates as necessary.
- Optimized HR technology tools, improving efficiency in data management and reporting processes.
- Mentored junior HR staff members in professional development activities, resulting in increased competency and growth.
- Serve as the subject matter expert on matters pertaining to duplicate accounts within the Themis system. In this capacity, I supervise and coordinate the efforts of two consultants who assist me in managing these issues effectively.
ERP Reporting Analyst - HCM
Melbourne University
10.2023 - 12.2023
- Collaborate with HR stakeholders to understand their reporting needs and translate them into functional requirements
- Perform data integrity checks and implement appropriate measures to maintain data quality throughout the implementation project
- Utilize Workday reporting tools (e.g., Report Writer, Advanced Reporting, Composite Reporting) to design and develop accurate and visually appealing HR reports
- Ensure compliance with HR regulations, standards, and reporting best practices
- Collaborate with cross-functional teams to align reporting efforts with overall project objectives and timelines
- Effectively communicate complex HR concepts and recommendations to non-HR stakeholders
- Ensure compliance with HR regulations, standards, and reporting best practices
- Work closely with HR stakeholders, project managers, and IT teams to ensure HR reporting requirements are clearly understood and delivered in a timely manner
- Analyze HR data sources, data models, and reporting requirements to identify gaps and propose solutions.
- Supported company-wide objectives through targeted data mining efforts that directly informed decision making.
- Established best practices for data management and reporting within the organization while providing guided recommendations.
- Collaborated with cross-functional teams to gather requirements and design comprehensive reporting solutions.
- Created visually appealing dashboards that effectively communicated key metrics to stakeholders.
- Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.
Finance/HR/Themis Consultant
Melbourne University
Melbourne, VIC
10.2021 - 04.2023
- Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors and other professionals
- Followed-up with clients regularly and implemented consultative techniques
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Consulted with customers to resolve service and billing issues
- Mentored new employees on procedures and policies to maximize team performance
- Collaborated with cross-functional teams to drive process improvements that enhanced overall organizational efficiency.
- Fostered customer-centric culture by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
- Conducted training sessions for Customer Service Representatives on various aspects including soft skills development, product knowledge enhancement, and procedural updates.
Education
Bachelor of Business - Management/Accounting
Royal Melbourne Institute of Technology
Melbourne, VIC 01.2018 - 11.2020
Skills
Organizational Development
undefinedTimeline
ERP Reporting Analyst - HCM
Melbourne University
10.2023 - 12.2023
Senior Consultant - HR
Melbourne University
04.2023 - Current
Finance/HR/Themis Consultant
Melbourne University
10.2021 - 04.2023
Bachelor of Business - Management/Accounting
Royal Melbourne Institute of Technology
01.2018 - 11.2020
Similar Profiles
Nikita LotusNikita Lotus
Co-Developing Arts Project at Melbourne UniversityCo-Developing Arts Project at Melbourne University
Rose McCormickRose McCormick
Costume Officer at Melbourne UniversityCostume Officer at Melbourne University
Yi ChuYi Chu
Producer at Melbourne University Element Theatre CompanyProducer at Melbourne University Element Theatre Company