Angela Richardson
Bunbury,WA
Summary
Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Practice Manager
IPN Medical Services
11.2020 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Managed office accounting, budget, and financial reporting, reducing unnecessary expenses and allocating funds for necessary improvements.
- Boosted staff morale by offering constructive feedback and specific direction.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice's unique offerings.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
Practice Manager
Jupiter Medical Center
02.2017 - 11.2020
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Addressed and remedied all patient or team member issues.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Consulted with healthcare professionals on business decisions.
Administrative Assistant
St John of God Hospital Allied Health
01.2009 - 08.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Education
Certificate III in Business Administration Medical -
.
Certificate III in Allied Health -
.
Skills
- Schedule management
- Staff management
- Practice management
- Workflow management
- Employee performance
- Strategic planning
- New hire training
- Workflow planning
Timeline
Practice Manager
IPN Medical Services
11.2020 - Current
Practice Manager
Jupiter Medical Center
02.2017 - 11.2020
Administrative Assistant
St John of God Hospital Allied Health
01.2009 - 08.2019
Certificate III in Business Administration Medical -
.
Certificate III in Allied Health -
.
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