Samantha Rogerson

Underground Civil Supplies (UCS) specialises in delivering a wide range of products and services to the civil and electrical sectors, catering to major construction sites throughout Sydney and across Australia.

• Efficiently manage customer orders, coordinating with the UCS warehouse and suppliers to ensure on-time delivery in full accordance with specified dates.
• Maintain project schedules by proactively managing deadlines and optimising workflows.
• Skillfully handle inbound calls and emails, providing product information, closing sales, and resolving customer inquiries and concerns to ensure a seamless experience.
• Demonstrate a customer-centric approach, leveraging extensive product knowledge to deliver exceptional service and create positive interactions with clients.
• Conduct market research to identify potential new sales accounts for business development purposes.
• Craft compelling and successful social media posts and website copy to engage and attract customers.
• Facilitate smooth invoicing procedures for direct-to-site deliveries.
• Act as the primary point of contact for both internal and external customers, providing dedicated customer support to address their needs effectively.

• Co-managing all customer service for the business and maintaining the highest level of customer experience, driving sales through building rapport, being passionate about the brand and closing sale through order and fulfillment
• Handling all in and outbound calls, emails, webchat communication – this includes escalated complaints, problem solving, maintaining relationships with our drivers and warehouse staff
• Being the main point of call for new customers, driving customer excellence and reaching targets of 65% of new customer placing an order for the last 3 months
• Handling the recruitment of all pick packers and checker’s by reviewing resumes, phone interviewing and organising group interviews

• Leading both the Cronulla and Bondi retail stores in customer service, sales and stock management
• I was the only full-time employee across the stores, and my role included training new staff, social media input, stock control
• Driving sales through customer relationships, and hitting sales targets weekly
• Achievements:
• Starting as a casual employee, and moving to permanent and managing both stores
• Winning outstanding fashion store at the Sutherland Shire Business Awards
• Maintaining customer relationships, customers visited the store just to shop with me

• Managing office and front desk with reception and customer service responsibilities
• This included arranging office maintenance, ordering office supplies, new desk set up
• Planning and managing events including conferences and networking events from briefing to event implementation with overall management of attendance, budget and resources
• Achievements:
• Successfully implemented and organised the Sydney offices initial two networking events
• They exceeded expectation of all who attended.

• Managing all customer service for the business and driving sales through building rapport, understanding needs, demonstrating benefits and closing sale through order and fulfillment
• Owning marketing relationships with interns and offshore staff including developing new business strategies, briefs for collateral and online media, and social media schedules
• Planning and managing events from concept to execution
• Achievements:
• Moved into an operations lead role shortly after being hired.

• Project managing sales team including reports, meetings, events and training
• Completing marketing support tasks including social strategies, website development and testing, and general marketing initiatives, with ongoing training and support to new team members
• Fulfilling Personal Assistant duties to Managing Director and National Sales Manager
• Achievements:
• Filled Human Resources Coordinator position and maintained records and recruiting and hiring of new staff members.