Samantha Roos
Seaford,VIC
Summary
Proficient and caring Donor Centre team member offering an outstanding donor-facing experience. Adept at addressing Donor and Recipient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness whilst working with team members and Blood Donors of all backgrounds.
Overview
13
13
years of professional experience
Work History
Donor Services Nursing Assistant
Australian Red Cross Lifeblood
07.2015 - Current
- Currently engaged as a Work Health and Safety Representative for Ringwood Donor Centre - participating in relevant meetings, conducting workplace safety audits and championing a focus on Psychological safety at Work.
- I have contributed to the team as a Skills Coach and Assessor for the past two years, facilitating coaching and training for new and existing team members. Also assisting in upskilling requirements within the Donor Centre.
- Covering tasks across multiple areas for the Donor Centre when required - such as Reception and Checking.
- Agreement to take on additional shifts and extra hours (when required) during busy periods and holidays to maintain proper staffing and floor coverage.
- Streamlined workflow for Donor Centre staff by efficiently managing supplies inventory and restocking necessary items in a timely manner.
- Responded promptly to Donor requests for supplies and personal comfort items such as refreshments and heat packs, providing a positive donor experience.
- Utilising effective and empathetic communication skills with both donors and fellow team members to ensure both a positive work environment and good team morale.
- Demonstrated strong organizational and time management skills while managing multiple tasks.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Working effectively in fast-paced environments.
- Participation in regular staff meetings to discuss emerging issues within the donor centre, contributing ideas for quality & safety improvement initiatives.
Pathology Collector
Dorevitch Pathology
02.2014 - 12.2014
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Achieved accurate and timely test results by meticulously following standard operating procedures for specimen collection and handling.
- Contributed to a positive work environment through strong teamwork, effective communication, and consistent professionalism under pressure.
- Followed safety protocols while handling hazardous materials.
- Facilitated seamless transition between different stages of testing by properly labeling, storing, and transporting collected specimens according to established guidelines.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Assisted in maintaining adequate inventory levels of supplies needed for efficient pathology operations.
Customer Service Representative
Australia Post
04.2012 - 11.2012
- Processed customer service/tracking queries promptly to increase customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Streamlined call centre processes for improved efficiency and reduced wait times.
Retail Sales Associate
Michael Hill Jewellers
03.2011 - 03.2012
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Participated in thorough product knowledge training sessions, ensuring I was well-equipped to serve customers effectively.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Education
No Degree - Bachelor of Midwifery, First Year Completed.
Monash University
Melbourne, VICCertificate IV - Pathology
All Health Training
Melbourne, VIC12.2013
VCE -
Padua College
Mornington, VIC11.2007
Skills
- Exceptional Customer service skills - adopting active listening techniques, adaptable and personable communication with both team members and donors Contributing to amazing rapport with donors & professional relationships with my team
- Proficient use and navigation of Microsoft Word, Outlook, Teams and Excel As well as internal systems such as NBMS and IQ
- Attention to Detail - I work with a Quality and Safety mindset in all areas if work, identifying errors and actioning them promptly and appropriately
- Exceptional Time Management skills across multiple tasks and role requirements
- Efficient and Varied Clinical skills specific to Blood Donation (preparation, commencement and completion) Performing physical checks and medical assessments in a thorough yet efficient manner
Hobbies/Interests
I am a Mother to three beautiful, school aged children. In my spare time I enjoy Baking, Attending Theatre Productions and Gigs/Festivals. I also enjoy Running and Pilates.
Timeline
Donor Services Nursing Assistant
Australian Red Cross Lifeblood
07.2015 - Current
Pathology Collector
Dorevitch Pathology
02.2014 - 12.2014
Customer Service Representative
Australia Post
04.2012 - 11.2012
Retail Sales Associate
Michael Hill Jewellers
03.2011 - 03.2012
No Degree - Bachelor of Midwifery, First Year Completed.
Monash University
Certificate IV - Pathology
All Health Training
VCE -
Padua College
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