Samantha Royall
Wodonga,VIC
Summary
I am a hard working individual who is looking for to work or a company that is willing to provide me with opportunities to learn new skills and further my current knowledge within the retail industry.
Overview
2
2
years of professional experience
Work History
Team Member
Chicken Stop Wodonga
Wodonga, Vic
01.2015 - 12.2015
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
- Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
- Cleaned work areas following each shift by removing trash and sweeping.
- Built and maintained effective working relationships with peers and upper management.
- Worked hard to learn all required tasks quickly and maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Barista
Salvation Army
Wodonga, Vic
04.2014 - 07.2014
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Listened to customer desires and needs to recommend optimal products.
- Weighed, ground and packed coffee per customer orders.
- Organized service and seating areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Received and accurately processed customer payments.
- Greeted guests with pleasant smile and superior customer service.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
- Cleaned and sanitized work areas, utensils and equipment.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Receptionist
The Salvation Army Wodonga Corps
Wodonga, VIC
08.2014 - 02.2015
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
- Sorted incoming mail and directed to correct personnel each day.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered and directed incoming calls using multi-line telephone system.
Education
Some College (No Degree) -
Swan Hill Secondary College
Swan HillCert 1 in General Education -
Australian College of Higher Education
Wodonga09.2019
Cert 2 in General Eductaion -
Australian College of Higher Eductaion
Wodonga03.2020
RSA -
RSA Online
NSW05.2021
Skills
- Efficient and accurate
- Multi-line telephone skills
- Business operations understanding
- Scheduling
- Multitasking and prioritization
- Tech-savvy
- Flexible
- Open and clear communicator
- Multitasking ability
- Ability to work under pressure
- Adaptive and fast learner
- Work well in a team or as an individual
References
Andrea
Coach, trainer and assessor
0497895005
andrea@ache.org.au
Stan bishop
Character Reference
0412309806
stanbishop89@gmail.com
Timeline
Team Member
Chicken Stop Wodonga
01.2015 - 12.2015
Receptionist
The Salvation Army Wodonga Corps
08.2014 - 02.2015
Barista
Salvation Army
04.2014 - 07.2014
Some College (No Degree) -
Swan Hill Secondary College
Cert 1 in General Education -
Australian College of Higher Education
Cert 2 in General Eductaion -
Australian College of Higher Eductaion
RSA -
RSA Online