SAMANTHA RYAN
West End,QLD
Summary
Seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. Excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in new role.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
Queensland Xray
07.2022 - Current
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
Sales Associate
The Good Guys Townsville
04.2010 - 07.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
Grade12 certificate -
William Ross State High School
01.2008
Skills
- Ability to work with others as part of a team
- Self-motivated
- Good written and oral communication skills
- Experienced with customer service quality
- Efficient and effective worker
- Telephone etiquette
- Medical terminology
- Patient scheduling
- Microsoft office
- Appointment management
- Medical billing
- Medical records management
Hobbies and Interests
Reading, Computers, Music
Timeline
Medical Receptionist
Queensland Xray
07.2022 - Current
Sales Associate
The Good Guys Townsville
04.2010 - 07.2022
Grade12 certificate -
William Ross State High School
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