Samantha Rycak
Cairnlea, VIC,VIC
Summary
Organised and efficient Supervisor supporting staff, colleagues and management with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives.
Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Supervisor - Operation Accounts
C.H. Robinson
01.2021 - Current
- Managed between 5 and 21 staff between January 2021 - present day.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinate individual duties after careful evaluation of each employee's skill level and knowledge.
- Review work methods and intra-departmental procedures to drive workflow.
- Resolve issues through active listening and open-ended questioning, escalating major problems to management.
- Prepare routine correspondence for department.
- Implemented changes in operational procedures to improve productivity.
Subject Matter Expert (SME) - Oceania Region
C.H. Robinson
11.2020 - 03.2023
- Supported all Oceania branches with system migration (from Expedient to Navisphere) - particularly in Financials.
- Supported all Oceania branches in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Facilitated Navisphere training and development of Oceania Staff, ensuring implementation of standard best practices.
- Analysed business problems, identified root causes and assisted with solution development.
- Collaborated with management to identify and prioritize new development concepts.
- Facilitated implementation of standard best practices.
- SME capacity filled while still completing my normal role in C.H. Robinson.
GFC - Ocean Import Operation Accounts
C.H. Robinson
09.2018 - 12.2020
- Completed Customs, Forwarding and Transport Accounts Payable functions - loaded creditor invoices, arranged EFT / ComPay payments for COD creditors. Requested EDOs from COD creditors once payments completed.
- Completed Customs, Forwarding and Transport Accounts Receivable functions - raised and sent invoices to Customers.
- Analysed Journal Reports in order to take up profits and identify losses.
- Investigated Customs, Forwarding and Transport "Paid Out Not Billed" reports to ensure correct invoicing to customers and costs paid to creditors.
- Completed weekly / monthly consolidated invoice reports for specific customers.
Administration Assistant
APC Logistics Pty Ltd / C.H. Robinson
09.2011 - 09.2018
- Monitored, tracked and prioritized new work requests within set response times.
- Worked with various departments on integrating new processes.
- Created SOPs for Best Practice Processes.
- Offered technical guidance and advised users of alternative approaches when troubleshooting.
- Performed troubleshooting and maintenance of existing network systems.
- Worked effectively in both independent and team environments to exceed goals.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Efficiently resolved technical issues concerning software. Worked with external software provider to provide solutions.
- Broke down and evaluated user problems, using personal expertise and probing questions.
- Collaborated with outside departments to implement system-wide improvements.
- Completed specific reports upon request for both internal and external customers.
Import Sea Operations
APC Logistics Pty Ltd
01.2000 - 09.2011
- Completed Ocean Freight Job Registrations including Sea-Cargo reporting.
- Completed Customer Service functions including Order lodgement with overseas suppliers, order tracking, booking both LCL and FCL shipments. Liaised directly with customers and overseas agents to assist with shipment issues.
- Completed Forwarding Accounts Payable functions - loaded creditor invoices, arranged EFT / ComPay payments for COD creditors. Requested EDOs from COD creditors once payments completed.
- Completed Forwarding Accounts Receivable functions - raised and sent invoices to Customers.
- Analysed Journal Reports in order to take up profits and identify losses.
- Liaised directly with creditors to resolve Invoice and Rate queries / disputes.
Receptionist
APC Logistics Pty Ltd
11.1997 - 12.1999
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct people / departments.
- Completed Delivery Order release for both internal and external parties - ensuring all legal obligations were met (ie. Original Bill of Lading received).
- Accounts Receivable functions - accepting payment from debtors and providing receipts.
- Accounts Payable functions - arranging payment to COD creditors in order to obtain Delivery Orders.
- Completed Ocean Freight Job Registrations and Sea-Cargo Lodgement.
Education
Diploma - International Freight Forwarding
St Georges College
Kogarah, NSW12.2012
Victorian Certificate of Education -
Kurnai College - Maryvale Campus
Morwell, VIC11.1994
Skills
- Coordinate Schedules
- Enforce Policies
- Skilled in Mediation
- Correspondence Writing
- Financial Records
- Accounts Payable and Accounts Receivable
- Leadership and Change Management
- Administration and Operations
- Research and Analysis
- Issue Reporting
- Microsoft Office
- Train Employees
- Workflow Processes
- Financial Transactions
Timeline
Supervisor - Operation Accounts
C.H. Robinson
01.2021 - Current
Subject Matter Expert (SME) - Oceania Region
C.H. Robinson
11.2020 - 03.2023
GFC - Ocean Import Operation Accounts
C.H. Robinson
09.2018 - 12.2020
Administration Assistant
APC Logistics Pty Ltd / C.H. Robinson
09.2011 - 09.2018
Import Sea Operations
APC Logistics Pty Ltd
01.2000 - 09.2011
Receptionist
APC Logistics Pty Ltd
11.1997 - 12.1999
Diploma - International Freight Forwarding
St Georges College
Victorian Certificate of Education -
Kurnai College - Maryvale Campus