Summary
Overview
Work History
Education
Skills
Certification
Education and Training
Timeline
Generic

Samantha Scott

BAJOOL

Summary

Caring professional prepared to deliver professional case management and client advocacy. Dedicated to helping Veterans and their families achieve progress toward goals and meet specific needs in the community.

Significant experience in providing comprehensive support and guidance to veterans. Strong focus on collaboration and achieving results with empathy and respect. Skilled in administration, case management, and effective communication. Known for reliability, compassion, and problem-solving approach.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Veteran Advocate and Carer

Private Carer
09.2022 - 09.2025
  • Advocated for clients' needs, ensuring personalized care and support through active listening and empathy.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual client requirements.
  • Assessed client progress regularly, adjusting care plans based on changing needs and preferences for optimal outcomes.
  • Developed educational materials for clients and families to promote understanding of available services and resources.
  • Delivered friendly service and offered expert support in every interaction.
  • Assisted with applications and collected required paperwork to help individuals register for supportive services.
  • Maintained positive relationships with community to build and nurture dynamic partnerships.
  • Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
  • Made referrals to appropriate services, following up to confirm patients received access to required care.
  • Managed sensitive cases with discretion, protecting client confidentiality and trust.
  • Facilitated regular feedback sessions with clients and families to enhance service delivery and satisfaction levels.
  • Provided personal care assistance to clients, ensuring safety and comfort in daily activities.
  • Developed individualized care plans based on client needs and preferences to enhance quality of life.
  • Monitored client health conditions, documenting changes and reporting concerns to healthcare professionals.
  • Assisted clients with mobility challenges, facilitating safe movement within home environments.
  • Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
  • Assisted in medication management for timely administration and accurate dosing, ensuring optimal health outcomes.
  • Provided transportation to medical appointments and social engagements, supporting patient independence and community involvement.
  • Proven ability to learn quickly and adapt to new situations.

Territory Account Manager

Local Agent Finder
04.2021 - 09.2022
  • Territory based account management - visiting Real Estate Agents on a regular cycle to drive growth and maximise opportunities
  • Developing long-term trust-based relationships to build strong agent engagement.
  • Agent acquisition - targeted growth of the agent network in VIC that aligns with high-demand homeowner regions.
  • Drive new product offerings - assist with the roll-out and uptake of new Local Agent Finder agent product offerings that align with the growing needs of the agent network.
  • Develop regional and market expertise - Work closely with the Operations Director and other state-based Account Managers to maximise the impact and value to agents of Local Agent Finder and the account management program

Senior Property Manager

Morton Woolloomooloo
12.2020 - 04.2021
  • Communicating effectively with both Landlords and tenants
  • Managing rent arrears
  • Bond set up and claims
  • Tribunal preparation and attendance
  • Rent reviews
  • Property Management and trust auditing
  • Scheduling Ingoing and outgoings inspections as well as routines
  • Maintaining Landlords during difficult portfolio transition
  • Cleaning up portfolio
  • Organisation and management skills
  • Team player
  • Time management
  • Repairs and maintenance
  • All aspects of Trust Accounting

Accounting Practice Administrator

Michael Faulkner & Associates Chartered Accountants
09.2016 - 12.2020
  • Assisting with day to day administration of the practice including meeting and greeting clients in a professional and friendly manner
  • Filled in for secretary when necessary which included collecting/disbursing mail, scanning in documents to Handisoft and filing
  • Accepting incoming calls to the office and forwarding to accounting team or taking messages
  • Answering client queries, liaising with banks, financial planners by phone and email
  • Represented Michael Faulkner & Associates professionally when engaging with public and Government bodies, as well as clients
  • Drafting of correspondence
  • Ordering Stationery & kitchen supplies when relieving secretary
  • Booking client meetings
  • Managing debtor payments and calls using aged debtor analysis
  • Strata Plan tax returns
  • Simple Individual tax returns
  • ATO calls
  • Balancing office trust account including transferring tax refunds to clients
  • Weekly office account balancing using WIP and debtor procedures
  • Use of Sage/handisoft software
  • Adding clients to Sage/handisoft software
  • Adding new clients to ATO portal - signing up as clients
  • Sending out ASIC statements and scanning to the software system
  • Jobkeeper reporting to ATO when was required
  • Providing support when needed to Accounting staff

Project Marketing

City Project Marketing
03.2011 - 12.2016
  • Created documents and leases
  • Answered routine enquiries from tenants and landlords
  • Provided clerical support to agents during the sales process
  • Property Management and trust auditing
  • Communicated effectively with owners, residents and on site associates
  • Monitored timely receipt and reconciliation of rent collections in accordance with resident and landlord statutes
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Conducted apartment tours for potential tenants and answered any questions.
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements.
  • Reviewed and interpreted vendor contracts to effectively enforce all requirements.
  • Maintained accurate records of all correspondence with and from tenants.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Handled resident complaints and expedited all maintenance requests.
  • Updated tenant and unit information to keep current in housing database.
  • Attended tenancy tribunal when needed
  • Proficient in Rest Professional and Inspection Manager
  • All aspects of Trust Accounting

Sam's Family Daycare

Friends at family Day Care
02.2004 - 03.2011
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Maintained daily records of individual activities, behaviours, meals and naps.
  • Taught children foundational skills such as colours, shapes and letters.
  • Distributed quarterly progress assessments and milestone reports to each parent.
  • Created and implemented developmentally appropriate curriculum addressing all learning styles.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Organised and led activities to promote physical, mental and social development.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviours.
  • Inventoried classroom supplies and budgeted for new sensory tools to enhance learning.
  • Supervised up to 4 children on field trips to local parks, fire stations and zoos.
  • Daily and weekly reports on each child
  • MYOB managing of my own business including lodgement of BAS
  • Ordering stationery and supplies
  • Implementation of CCS

Education

Certificate 3 - Childcare

Inspire Education

Skills

  • Attention to detail
  • Records management
  • Decision-making Highly Motivated
  • Personnel management
  • Number skills
  • Team player
  • Document review
  • Client representation
  • Active listening
  • Building trust and relationships
  • Administrative support
  • Empathy and communication

Certification

  • Real Estate Institute - Certificate of Registration
  • Advanced Certificate in Xero & Xero Payroll - Career Academy

Education and Training

Experience with Excel, Word and Outlook

Timeline

Veteran Advocate and Carer

Private Carer
09.2022 - 09.2025

Territory Account Manager

Local Agent Finder
04.2021 - 09.2022

Senior Property Manager

Morton Woolloomooloo
12.2020 - 04.2021

Accounting Practice Administrator

Michael Faulkner & Associates Chartered Accountants
09.2016 - 12.2020

Project Marketing

City Project Marketing
03.2011 - 12.2016

Sam's Family Daycare

Friends at family Day Care
02.2004 - 03.2011

Certificate 3 - Childcare

Inspire Education

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Samantha Scott