Samantha Scott
Canberra,ACT
Summary
Dynamic customer service professional with proven expertise at Services Australia, excelling in complaint resolution and client satisfaction. Skilled in data entry and active listening, I consistently enhanced service levels and fostered strong customer relationships, contributing to a positive and efficient work environment. Committed to delivering exceptional results and improving operational efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Services Australia
01.2024 - 10.2025
- Assisted clients with inquiries, providing accurate information regarding services and programs.
- Processed applications efficiently, ensuring compliance with organizational policies and procedures.
- Resolved customer complaints effectively, enhancing overall client satisfaction and trust.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Trade Assistant
Suthern Renovations
02.2022 - 01.2024
- Assisted supervisor with various daily tasks which improved productivity and resulted in better efficiency.
- Enhanced team productivity by efficiently organizing tools and materials for easy access.
- Increased customer satisfaction by assisting in delivering projects on time and under budget.
- Ensured workplace safety, conducting regular checks and maintaining equipment to prevent accidents.
- Improved work site safety, identifying potential hazards and implementing preventative measures.
- Contributed to team morale, providing timely assistance and support where needed.
- Provided support for skilled tradespeople, leading to streamlined project execution.
ONLINE ORDERS
Woolworths Supermarket
06.2022 - 05.2023
- Operated warehouse equipment to efficiently pick and pack products for customer orders.
- Maintained accurate inventory records through systematic scanning and labeling processes.
- Collaborated with team members to optimize picking routes, reducing time spent per order.
- Implemented safety protocols during packing operations, ensuring compliance with company standards.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Education
Depomia - Work Health Safety
Online Learning
Online11.2009
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Call center operations
- Documentation and reporting
- Call center experience
- Inbound call management
- Active listening
- Customer relations
- Follow-up skills
- Building rapport
- Research
- Critical thinking
- Account updating
- Prioritization
- Recordkeeping strengths
Certification
certificate 3 safe work practices
Timeline
Customer Service Officer
Services Australia
01.2024 - 10.2025
ONLINE ORDERS
Woolworths Supermarket
06.2022 - 05.2023
Trade Assistant
Suthern Renovations
02.2022 - 01.2024
Depomia - Work Health Safety
Online Learning