Overview
Work History
Skills
Custom Section 1
Timeline
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Samantha Scott

Canberra,ACT

Overview

6
6
years of professional experience

Work History

tradie assistant

suthern matinance
city, act
03.2021 - Current
  • Maintained tools and equipment to ensure operational efficiency.
  • Facilitated loading and unloading of goods from trucks and containers to maintain workflow.
  • Cleaned, checked, tested and packed products as per company standards before shipment.
  • Supported colleagues in warehouse during peak activity periods to enhance team efficiency.
  • Executed instructions from supervisors for specific tasks.
  • Coordinated with project managers and tradespeople to meet deadlines for task completion.

customer service officer

Services Australia
tuggerong, act
01.2024 - 10.2025
  • Assisted clients with inquiries about services and entitlements, enhancing their understanding and access to available resources.
  • Processed claims and applications using internal systems efficiently.
  • Resolved customer complaints through effective communication and problem-solving.
  • Documented customer interactions according to organizational standards and protocols.
  • Provided customer service in a courteous and professional manner.
  • Established trustful relationships with customers through effective communication skills.
  • Answered customer inquiries via telephone, email, and face-to-face, ensuring timely and accurate information delivery.
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
  • Processed customer payments using point of sale systems, contributing to efficient transaction flow and customer satisfaction.

pick packer

Woolworths Supermarket
canberra, act
07.2020 - 02.2021
  • Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
  • Sorted and packed customer orders, ensuring timely delivery and accuracy.
  • Operated packaging machinery, preparing goods for shipment and maintaining production flow.
  • Maintained cleanliness of work area and equipment, supporting safe and efficient picking operations.

Skills

  • Equipment maintenance
  • Quality control
  • Inventory management
  • Shipping logistics
  • Order processing
  • Customer relationship management
  • Attention to detail
  • Time management
  • Communication skills
  • Active listening

Custom Section 1

I learn fast, I work hard and i'm ready to start

Timeline

customer service officer

Services Australia
01.2024 - 10.2025

tradie assistant

suthern matinance
03.2021 - Current

pick packer

Woolworths Supermarket
07.2020 - 02.2021
Samantha Scott