Samantha Scott
Canberra,ACT
Overview
6
6
years of professional experience
Work History
tradie assistant
suthern matinance
city, act
03.2021 - Current
- Maintained tools and equipment to ensure operational efficiency.
- Facilitated loading and unloading of goods from trucks and containers to maintain workflow.
- Cleaned, checked, tested and packed products as per company standards before shipment.
- Supported colleagues in warehouse during peak activity periods to enhance team efficiency.
- Executed instructions from supervisors for specific tasks.
- Coordinated with project managers and tradespeople to meet deadlines for task completion.
customer service officer
Services Australia
tuggerong, act
01.2024 - 10.2025
- Assisted clients with inquiries about services and entitlements, enhancing their understanding and access to available resources.
- Processed claims and applications using internal systems efficiently.
- Resolved customer complaints through effective communication and problem-solving.
- Documented customer interactions according to organizational standards and protocols.
- Provided customer service in a courteous and professional manner.
- Established trustful relationships with customers through effective communication skills.
- Answered customer inquiries via telephone, email, and face-to-face, ensuring timely and accurate information delivery.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Processed customer payments using point of sale systems, contributing to efficient transaction flow and customer satisfaction.
pick packer
Woolworths Supermarket
canberra, act
07.2020 - 02.2021
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Sorted and packed customer orders, ensuring timely delivery and accuracy.
- Operated packaging machinery, preparing goods for shipment and maintaining production flow.
- Maintained cleanliness of work area and equipment, supporting safe and efficient picking operations.
Skills
- Equipment maintenance
- Quality control
- Inventory management
- Shipping logistics
- Order processing
- Customer relationship management
- Attention to detail
- Time management
- Communication skills
- Active listening
Custom Section 1
I learn fast, I work hard and i'm ready to start
Timeline
customer service officer
Services Australia
01.2024 - 10.2025
tradie assistant
suthern matinance
03.2021 - Current
pick packer
Woolworths Supermarket
07.2020 - 02.2021