Samantha Searle
Glenelg North,SA
Summary
Client Service Coordinator with extensive experience in Aged Care and NDIS, delivering exceptional customer support. Proven track record of high productivity and efficient task completion, with strong skills in client relationship management and clear communication. Committed to fostering trust and partnerships, contributing to business growth and customer satisfaction. Resourceful and adaptable, focused on enhancing the client experience through effective teamwork and problem-solving.
Overview
32
32
years of professional experience
Work History
Client Service Coordinator
Paradise Retirement Village
Paradise, SA
07.2019 - 12.2024
- Coordinated client appointments and services to enhance resident experiences in retirement community.
- Communicated with healthcare providers to address resident needs efficiently.
- Resolved client inquiries and concerns promptly, ensuring high satisfaction levels.
- Assisted families in navigating care options and understanding facility policies.
- Managed client accounts, including billing, payments, and scheduling services.
- Trained new staff on client service protocols and support procedures.
- Implemented quality control measures to uphold company standards effectively.
- Collaborated with staff to ensure seamless daily operations within facility.
Client Service Coordinator
Sutherland Court Retirement Village
Woodville, SA
07.1992 - 06.2021
Education
Diploma of Nursing (Pre-enrolment) -
TAFE SA
SA11-2008
Certificate III Health Services -
CTC
Adelaide, SA02-1998
Skills
- Client management
- Service coordination
- Billing management
- Client scheduling
- Facility policies
- Customer relationship management
- Problem solving
- Attention to detail
- Time management
- Exceptional communication
- Scheduling and planning
- Client relations
- Client support
- Customer focus
- Positive attitude
Timeline
Client Service Coordinator
Paradise Retirement Village
07.2019 - 12.2024
Client Service Coordinator
Sutherland Court Retirement Village
07.1992 - 06.2021
Diploma of Nursing (Pre-enrolment) -
TAFE SA
Certificate III Health Services -
CTC
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