Samantha Wickrama
Sunbury,VIC
Summary
Dynamic Housekeeping Supervisor at Mantra on Jolimont, recognized for enhancing guest satisfaction through effective staff training and meticulous quality improvements. Expert in cleaning techniques and customer service, I successfully led a team to achieve timely task completion, resulting in a significant boost in positive feedback regarding room cleanliness.
Developed strong leadership and team coordination skills in hospitality environment. Effective at maintaining high standards of cleanliness and ensuring smooth operational workflows. Seeking to transition into new field where these transferrable skills can be utilized to achieve excellence.
Overview
22
22
years of professional experience
Work History
Housekeeping Supervisor
Mantra on Jolimont
01.2023 - Current
- Making rosters for all housekeeping staff
- Daily duty allocation for staff
- Prepare accurate reports as required by the head of department.
- Daily time sheets approval for Payroll (Tanda web- based work force management)
- Prepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required.
- Assist the Head of Department with the productivity, motivation and development of all line Team Members within the Housekeeping department.Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
Third Secretary (Diplomatic Officer)
Sri Lanka Embassy
10.2018 - 08.2021
- Overall supervision of the Employment & Welfare Section including the Administration, Payroll and Accounts functionaries.
- Address, coordinate, intervene and facilitate disputes and issues relating to the employers, compensation, change of workstation of Sri Lankan migrant workers and repatriation of Sri Lankan migrant workers to Sri Lanka.
- Conducting awareness programs for the Sri Lankan migrant workers.
- Hospitalization of Sri Lankan migrant workers in the case of sicknesses and handling death cases of Sri Lankan migrant workers.
- Negotiations and interventions with the law enforcement authorities, courts, and Immigration offices in the Republic of Korea.
Administrative Officer
Sri Lanka Bureau of Foreign Employment
11.2003 - 04.2022
- Managing personal files of overseas Mission's staff.
- Arranging and conducting interviews to recruiting fresh staff for overseas Missions.
- Arranging orientation programs for newly recruited staff for overseas Missions.
- Coordinating with relevant Missions regarding Hospitalization of Sri Lankan migrant workers and their repatriation to Sri Lanka.
- Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
Education
Bachelor of Arts - Cultural Studies
University of Sri Jayawardenapura
Colombo, Sri Lanka05-1999
Skills
- Cleaning and sanitation
- Guest relations
- Staff scheduling
- Health and safety compliance
- Staff training and development
- Workload prioritization
- Quality improvements
- Department coordination
- Chemical handling
- Xero, MYOB, Tanda, Opera, Sihot
System & Software Skills:
MS Office Skills: Excel, Word, Outlook, Power Point
Languages
Sinhala
Native or Bilingual
Hindi
Professional Working
Korean
Elementary
Timeline
Housekeeping Supervisor
Mantra on Jolimont
01.2023 - Current
Third Secretary (Diplomatic Officer)
Sri Lanka Embassy
10.2018 - 08.2021
Administrative Officer
Sri Lanka Bureau of Foreign Employment
11.2003 - 04.2022
Bachelor of Arts - Cultural Studies
University of Sri Jayawardenapura
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