Samantha Shaw
Frankston,Australia
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
25
25
years of professional experience
Work History
Administration Clerk
Monash Health
03.2020 - Current
- Managed incoming correspondence and prioritized tasks to enhance workflow efficiency.
- Processed invoices and expense reports, ensuring accuracy and compliance with company policies.
- Coordinated office supplies inventory, reducing costs through vendor negotiations and bulk ordering.
- Maintained electronic filing system, improving document retrieval time and organization.
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Developed expertise in various administrative software programs for increased efficiency across department functions.
- Scheduled appointments and managed calendars for staff members.
- Performed regular audits of office supplies inventory, proactively addressing potential shortages or inefficiencies in stock management.
- Participated actively in team building activities designed to enhance collaboration among department members and contribute to a positive workplace culture.
- Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
- Facilitated cross-departmental collaboration through clear communication channels and regular meetings among colleagues.
- Contributed to cost savings by identifying areas for improvement in office supply management and implementing changes accordingly.
- Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Checked non-functional office equipment, troubleshot issues and independently resolved concerns to maintain team productivity.
- Answered over 80 calls each day on multi-line telephone systems, supporting communication needs of staff members.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Supported staff on special assignments and ad hoc projects.
Receptionist
Ti-Tree Family Doctors
10.2012 - 2020
Receptionist
Peninsula Oncology Centre @ Frankston Private
05.2007 - 01.2012
Receptionist
Paul Ingle @ Associates - IT Recruitment
08.2000 - 02.2002
Education
Cert III - Business Administration, Medical Admin
Wesley Health Mgt
01.2007
Diploma - Natural Resource Mgt
Chisholm Institute of TAFE
01.1999
Skills
- Patient privacy and confidentiality
- Medical terminology
- Time management
- Telephone enquiries
- Data entry
- Monash Health programs iPM/EMR/SMR
- Medical Director / Pracsoft / Blue Chip / Charm
- Filing and patient record keeping
- Scheduling
- Private and Public billing
Additional Information
Covered Clinic Coordinator role for staff leave. Experience with managing Doctor leave, building templates, day-to-day clinic changes. Liaising with manager and Referral Management, to keep up-to-date with changes. Manage Administrative team with day-to-day tasks.
Timeline
Administration Clerk
Monash Health
03.2020 - Current
Receptionist
Ti-Tree Family Doctors
10.2012 - 2020
Receptionist
Peninsula Oncology Centre @ Frankston Private
05.2007 - 01.2012
Receptionist
Paul Ingle @ Associates - IT Recruitment
08.2000 - 02.2002
Cert III - Business Administration, Medical Admin
Wesley Health Mgt
Diploma - Natural Resource Mgt
Chisholm Institute of TAFE