Samantha Sjaardema
Scarborough
Summary
Dynamic manager with a proven track record at SIFT Restaurant & Bar, excelling in team leadership and customer service. Enhanced operational efficiency and profitability through effective cost control and staff training. Fostered a culture of mentorship, developing future leaders while ensuring high-quality service and safety standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager/Batista
SIFT Restaurant & Bar
05.2018 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Barista/Manager
Stellarossa
07.2015 - 04.2018
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Education
Year 10 -
Melville High School
Kempsey, NSW2005
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Operations management
- Cash handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Order taking
- Cash register operation
- Espresso machine operation
- Beverage preparation
- Safe food handling
- Safe food handling practices
- Food preparation
- Hospitality service expertise
- Coffee machinery
- Coffee expertise
- Espresso preparation
- Latte art
- Food running
- Cooking
- Sandwich preparation
Certification
Cert 1, 2 & 3 in Hospitality
Retail’s Operations Cert 2
Timeline
Manager/Batista
SIFT Restaurant & Bar
05.2018 - 03.2025
Barista/Manager
Stellarossa
07.2015 - 04.2018
Year 10 -
Melville High School
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