Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

SAMANTHA SMITH

Melbourne,VIC

Summary

Experienced Bar Supervisor and Bartender with a proven history of success in upscale cocktail lounges and high-volume establishments. Skilled in strategising to increase bar revenue through promotional concepts, specialty drinks, and customer-focused events. Demonstrates strong leadership in managing teams, inventory, and staff training, along with a passion for delivering exceptional customer experiences. Adaptable team player able to perform efficiently under pressure and build lasting customer relationships.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cocktail Bartender and Barista

The Terminus
05.2025 - 07.2025
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

FOH Team Member

The Glass Den
05.2025 - 07.2025
  • Established welcoming atmosphere by greeting each guest warmly.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Restaurant Waiter

Cinder
05.2025 - 07.2025
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Bartender

Rochford Winery
01.2025 - 02.2025
  • Designed and batched speciality cocktails for large-scale events working closely with clients to tailor drink selections to their preferences and event themes.
  • Coordinated and ordered bar inventory for weddings, concerts and group events.
  • Independently managed daily bar service at Isabella's restaurant.

Barista & FOH

Burger Culture
11.2024 - 12.2024
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.

Bar Supervisor

NZ Ski Ice Bar
07.2024 - 09.2024
  • Supervised bar operations, managed inventory, and ensured smooth daily operations.
  • Led a team of bartenders, maintaining high standards of service and organization.
  • Closed out cash register and prepared cashier report at close of business.

Bartender

Little Blackwood
05.2024 - 07.2024
  • Delivered exceptional service and expertly mixed cocktails.

Bartender

Miss Rita's Cantina
04.2024 - 07.2024
  • Provided excellent service in a fast-paced environment, ensuring customer satisfaction.

Bartender

The North Byron Hotel
01.2024 - 04.2024
  • Supported bar operations and maintained service quality during busy periods.

Bartender

The Treehouse
10.2023 - 12.2023
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Bartender

Miss Margarita
08.2023 - 10.2023
  • Created memorable customer experiences by providing personalized service.
  • Prepared custom drinks and upsold items to increase per-sale revenue.

Bar Supervisor

Felsons Cocktail Lounge & Stick Hall
07.2021 - 09.2021
  • Increased bar revenue through promotional events, specialty drinks, and upselling techniques.
  • Redesigned and launched signature cocktail menu, creating a unique brand identity.
  • Managed online booking system and trained new bartenders on drink preparation, product promotion, and customer service.

Barista & FOH

Urban Reef
06.2021 - 07.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Education

BSc (Hons) -

Psychology Degree
Bournemouth

Skills

  • Revenue Growth & Promotions
  • Cocktail & Menu Development
  • Event Operations
  • High-Volume Service
  • Team Leadership
  • Staff Training
  • Inventory Control
  • Beverage Preparation
  • Cash Handling
  • Customer Engagement

Awards

  • BSc (Hons) Psychology Degree
  • VIC RSA
  • Full driver's license and vehicle

Certification

Alpine Resort Operations - Level 3

RSA - NSW & VIC

Full Drivers Licence

Timeline

Cocktail Bartender and Barista

The Terminus
05.2025 - 07.2025

FOH Team Member

The Glass Den
05.2025 - 07.2025

Restaurant Waiter

Cinder
05.2025 - 07.2025

Bartender

Rochford Winery
01.2025 - 02.2025

Barista & FOH

Burger Culture
11.2024 - 12.2024

Bar Supervisor

NZ Ski Ice Bar
07.2024 - 09.2024

Bartender

Little Blackwood
05.2024 - 07.2024

Bartender

Miss Rita's Cantina
04.2024 - 07.2024

Bartender

The North Byron Hotel
01.2024 - 04.2024

Bartender

The Treehouse
10.2023 - 12.2023

Bartender

Miss Margarita
08.2023 - 10.2023

Bar Supervisor

Felsons Cocktail Lounge & Stick Hall
07.2021 - 09.2021

Barista & FOH

Urban Reef
06.2021 - 07.2021

BSc (Hons) -

Psychology Degree

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