Samantha Stephenson
Summary
Experienced and detail-oriented professional with a proven track record in data management and administrative excellence. With a keen eye for accuracy and a commitment to organizational efficiency, I am eager to contribute my skills to the role of maintaining Frankston Council's Property database and Name & Address Register. Through meticulous data management practices and a thorough understanding of council initiatives, I am dedicated to supporting the council's objectives and ensuring the integrity and accessibility of essential property information.
Overview
29
29
years of professional experience
Work History
Business Development
McEwing Partners
Mount Eliza, VIC
07.2019 - Current
- Establish and manage relationships with Rental Providers and Renters .
- Communicate with clients to understand property needs and preferences.
- Assisted clients in preparing their homes for lease by offering presentation advice, coordinating professional photography.
- Responded to customer/client requests, offering excellent support and tailored recommendations to address needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Fostered positive relationships with tenants, addressing concerns promptly and professionally to maintain satisfaction levels.
- Effectively resolved disputes between tenants through mediation efforts when necessary.
- Developed and implemented data entry operations.
- Completed data entry tasks with accuracy and efficiency.
- Stayed abreast of industry legislation and best practices through participation in professional organizations and continuing education opportunities.
Fully Licensed Estate Agent - Senior Property Manager
T J Sparks Pty Ltd
Mount Eliza, VIC
12.2015 - 07.2019
- Market vacant properties to prospective tenants through advertising, or other methods
- Review rents to ensure that they are in line with rental markets
- Meet with clients to negotiate management and service contracts, determine priorities, and discuss the financial and operational status of properties
- Negotiate the lease, and complete or review appropriate documents and forms
- Prepare detailed financial reports for Director
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
- All aspects of Trust Accounting
- Inspect properties, facilities, and equipment routinely to determine necessity of repairs or maintenance
- Act as liaisons between tenants and owners and trades
- Investigate complaints, disturbances and violations and resolve problems following management rules and regulations
- Manage and oversee operations, maintenance, administration, and improvement of commercial, and residential properties
Department Manager
Century 21 Wentworth
12.2006 - 12.2011
- Overall management and administration of the property management function with a goal to promote company and financial efficiency
- Strong problem-solving and communication skills demonstrated in successful resolution of client issues
- Sound knowledge of Industry legislation
- Oversee the Management of 1500 Investment properties
- Hands on experience of entering and managing accounts payable on automated systems to facilitate smooth running of finance department and ensure timely and accurate payments
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Investigate and resolve billing and account discrepancies
- Manage maintenance of office equipment
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Property Manager
BUXTON
11.2005 - 11.2006
- Create and set up Property Management department
- Implement department procedures and systems
- Data base management
- Month end reconciliations
- Performed data entry & all aspects of trust accounting.
- Maintained positive Owner-Renter relationships, ensuring clear communication and prompt resolution of any disputes.
Property Manager
HOCKING STUART
Mount Eliza, VIC
06.2004 - 05.2005
- Day to day running of a small residential portfolio
- Create and set up Property Management department
- Implement department procedures and systems
- Implement marketing schedule
- Data base management.
- Maintained positive Rental Provider -Renter relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both Owners and Renters.
Property Manager
KAY & BURTON PTY LTD
09.2002 - 11.2003
- Manage holiday and permanent rentals
- Develop and implement department procedures and systems
- Develop positive business relationships with existing stakeholders
- Maintain and build client database.
Corporate Leasing Manager
MOODYS REAL ESTATE
01.1999 - 01.2002
- Develop a supply and establish the management of corporate and prestige properties
- Implement marketing campaigns
- Update systems and procedures, data base management
- Develop and implement strong business links with relocation companies
- Nurture and manage relationships with Stakeholders.
SENIOR PROPERTY MANAGER
MOODYS REAL ESTATE
01.1997 - 01.1999
- Second Office - Carnegie - Property Management relocated
- Oversee Property Management
- Set and aim to achieve individual and team targets by implementing Incentives
- Motivate team
- List/negotiate all new business
- Liaise with landlords and tenants
- Credit Control - Debt Collection
- Implement and reiterate focus on high level of Customer Service.
Property Manager
MOODYS REAL ESTATE - MURRUMBEENA
01.1995 - 01.1997
- Maintained positive Owner -Renter relationships, ensuring clear communication and prompt resolution of any disputes.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both Owners and Renters.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular inspections of both interior and exterior of properties for damage.
Education
Certificate IV in Property -
LINK LEARN REAL ESTATE LICENSING COURSE
01.2018
Certificate IV, Business Administration -
CHISHOLM INSTITUTE
01.2017
First Aid, Level 2 -
HEALTH GUARD FIRST AID TRAINING SERVICE
01.2015
Professional Development Program -
AUSTRALIAN INSTITUTE OF PROFESSIONAL DEVELOPMENT PROGRAM
01.2004
Introduction to Commercial Property Management -
REIV
01.1999
Advanced Property Management -
REIV
01.1996
Advanced Property Management -
REIV
01.1996
Advanced Property Management -
REIV
01.1996
Agent Representative Course -
RMIT
01.1995
Skills
- Conflict Resolution
- Strong Customer Service
- Database Management
- Time Management
- Records Management
- Relationship Building
- Policies and Procedures Adherence
Timeline
Business Development
McEwing Partners
07.2019 - Current
Fully Licensed Estate Agent - Senior Property Manager
T J Sparks Pty Ltd
12.2015 - 07.2019
Department Manager
Century 21 Wentworth
12.2006 - 12.2011
Property Manager
BUXTON
11.2005 - 11.2006
Property Manager
HOCKING STUART
06.2004 - 05.2005
Property Manager
KAY & BURTON PTY LTD
09.2002 - 11.2003
Corporate Leasing Manager
MOODYS REAL ESTATE
01.1999 - 01.2002
SENIOR PROPERTY MANAGER
MOODYS REAL ESTATE
01.1997 - 01.1999
Property Manager
MOODYS REAL ESTATE - MURRUMBEENA
01.1995 - 01.1997
Certificate IV in Property -
LINK LEARN REAL ESTATE LICENSING COURSE
Certificate IV, Business Administration -
CHISHOLM INSTITUTE
First Aid, Level 2 -
HEALTH GUARD FIRST AID TRAINING SERVICE
Professional Development Program -
AUSTRALIAN INSTITUTE OF PROFESSIONAL DEVELOPMENT PROGRAM
Introduction to Commercial Property Management -
REIV
Advanced Property Management -
REIV
Advanced Property Management -
REIV
Advanced Property Management -
REIV
Agent Representative Course -
RMIT