Samantha Stephenson
Summary
Experienced and detail-oriented professional with a proven track record in data management and administrative excellence. With a keen eye for accuracy and a commitment to organizational efficiency, I am eager to contribute my skills to the role of maintaining Frankston Council's Property database and Name & Address Register. Through meticulous data management practices and a thorough understanding of council initiatives, I am dedicated to supporting the council's objectives and ensuring the integrity and accessibility of essential property information.
Overview
29
29
years of professional experience
Work History
Business Development
McEwing Partners
07.2019 - Current
- Establish and manage relationships with Rental Providers and Renters .
- Communicate with clients to understand property needs and preferences.
- Assisted clients in preparing their homes for lease by offering presentation advice, coordinating professional photography.
- Responded to customer/client requests, offering excellent support and tailored recommendations to address needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Fostered positive relationships with tenants, addressing concerns promptly and professionally to maintain satisfaction levels.
- Effectively resolved disputes between tenants through mediation efforts when necessary.
- Developed and implemented data entry operations.
- Completed data entry tasks with accuracy and efficiency.
- Stayed abreast of industry legislation and best practices through participation in professional organizations and continuing education opportunities.
Fully Licensed Estate Agent - Senior Property Manager
T J Sparks Pty Ltd
12.2015 - 07.2019
- Market vacant properties to prospective tenants through advertising, or other methods
- Review rents to ensure that they are in line with rental markets
- Meet with clients to negotiate management and service contracts, determine priorities, and discuss the financial and operational status of properties
- Negotiate the lease, and complete or review appropriate documents and forms
- Prepare detailed financial reports for Director
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
- All aspects of Trust Accounting
- Inspect properties, facilities, and equipment routinely to determine necessity of repairs or maintenance
- Act as liaisons between tenants and owners and trades
- Investigate complaints, disturbances and violations and resolve problems following management rules and regulations
- Manage and oversee operations, maintenance, administration, and improvement of commercial, and residential properties
Department Manager
Century 21 Wentworth
12.2006 - 12.2011
- Overall management and administration of the property management function with a goal to promote company and financial efficiency
- Strong problem-solving and communication skills demonstrated in successful resolution of client issues
- Sound knowledge of Industry legislation
- Oversee the Management of 1500 Investment properties
- Hands on experience of entering and managing accounts payable on automated systems to facilitate smooth running of finance department and ensure timely and accurate payments
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Investigate and resolve billing and account discrepancies
- Manage maintenance of office equipment
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Property Manager
BUXTON
11.2005 - 11.2006
- Create and set up Property Management department
- Implement department procedures and systems
- Data base management
- Month end reconciliations
- Performed data entry & all aspects of trust accounting.
- Maintained positive Owner-Renter relationships, ensuring clear communication and prompt resolution of any disputes.
Property Manager
HOCKING STUART
06.2004 - 05.2005
- Day to day running of a small residential portfolio
- Create and set up Property Management department
- Implement department procedures and systems
- Implement marketing schedule
- Data base management.
- Maintained positive Rental Provider -Renter relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both Owners and Renters.
Property Manager
KAY & BURTON PTY LTD
09.2002 - 11.2003
- Manage holiday and permanent rentals
- Develop and implement department procedures and systems
- Develop positive business relationships with existing stakeholders
- Maintain and build client database.
Corporate Leasing Manager
MOODYS REAL ESTATE
01.1999 - 01.2002
- Develop a supply and establish the management of corporate and prestige properties
- Implement marketing campaigns
- Update systems and procedures, data base management
- Develop and implement strong business links with relocation companies
- Nurture and manage relationships with Stakeholders.
SENIOR PROPERTY MANAGER
MOODYS REAL ESTATE
01.1997 - 01.1999
- Second Office - Carnegie - Property Management relocated
- Oversee Property Management
- Set and aim to achieve individual and team targets by implementing Incentives
- Motivate team
- List/negotiate all new business
- Liaise with landlords and tenants
- Credit Control - Debt Collection
- Implement and reiterate focus on high level of Customer Service.
Property Manager
MOODYS REAL ESTATE - MURRUMBEENA
01.1995 - 01.1997
- Maintained positive Owner -Renter relationships, ensuring clear communication and prompt resolution of any disputes.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both Owners and Renters.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular inspections of both interior and exterior of properties for damage.
Education
Certificate IV in Property -
LINK LEARN REAL ESTATE LICENSING COURSE
01.2018
Certificate IV, Business Administration -
CHISHOLM INSTITUTE
01.2017
First Aid, Level 2 -
HEALTH GUARD FIRST AID TRAINING SERVICE
01.2015
Professional Development Program -
AUSTRALIAN INSTITUTE OF PROFESSIONAL DEVELOPMENT PROGRAM
01.2004
Introduction to Commercial Property Management -
REIV
01.1999
Advanced Property Management -
REIV
01.1996
Advanced Property Management -
REIV
01.1996
Advanced Property Management -
REIV
01.1996
Agent Representative Course -
RMIT
01.1995
Skills
- Conflict Resolution
- Strong Customer Service
- Database Management
- Time Management
- Records Management
- Relationship Building
- Policies and Procedures Adherence
Timeline
Business Development
McEwing Partners
07.2019 - Current
Fully Licensed Estate Agent - Senior Property Manager
T J Sparks Pty Ltd
12.2015 - 07.2019
Department Manager
Century 21 Wentworth
12.2006 - 12.2011
Property Manager
BUXTON
11.2005 - 11.2006
Property Manager
HOCKING STUART
06.2004 - 05.2005
Property Manager
KAY & BURTON PTY LTD
09.2002 - 11.2003
Corporate Leasing Manager
MOODYS REAL ESTATE
01.1999 - 01.2002
SENIOR PROPERTY MANAGER
MOODYS REAL ESTATE
01.1997 - 01.1999
Property Manager
MOODYS REAL ESTATE - MURRUMBEENA
01.1995 - 01.1997
Certificate IV in Property -
LINK LEARN REAL ESTATE LICENSING COURSE
Certificate IV, Business Administration -
CHISHOLM INSTITUTE
First Aid, Level 2 -
HEALTH GUARD FIRST AID TRAINING SERVICE
Professional Development Program -
AUSTRALIAN INSTITUTE OF PROFESSIONAL DEVELOPMENT PROGRAM
Introduction to Commercial Property Management -
REIV
Advanced Property Management -
REIV
Advanced Property Management -
REIV
Advanced Property Management -
REIV
Agent Representative Course -
RMIT
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