Jessica Mason
Kelso,QLD
Summary
Proven leader in early childhood education, notably at Holy Spirit OSHC, MMCNQ, where I spearheaded initiatives that significantly enhanced service quality and team productivity. Leveraging exceptional communication and organizational skills, I've successfully mentored staff, fostered strong family relationships, and implemented educational programs, achieving notable improvements in operational efficiency and client satisfaction.
Overview
8
8
years of professional experience
Work History
Service Leader/Coordinator
Holy Spirit OSHC, MMCNQ
11.2022 - Current
- Mentored junior team members in service delivery, fostering a culture of continuous improvement.
- Established trust with families through consistent communication and reliable service.
- Ensured compliance with industry regulations via diligent documentation.
- Managed a team of 20+ staff, maintaining high-quality service standards.
- Enhanced staff productivity through regular training and performance evaluations.
- Increased family satisfaction by addressing concerns promptly and providing exceptional service.
- Optimized staffing levels to balance labor costs and service quality.
- Conducted regular audits and feedback analysis to identify service improvements.
- Reduced employee turnover by implementing effective hiring practices and creating a positive work environment.
- Led staff meetings to discuss issues, solutions, and goals, improving team productivity and collaboration.
- Enhanced operational workflows with organized documentation systems.
- Developed and implemented educational programs for youth.
- Assisted in recruitment by coordinating interviews and onboarding new hires.
- Handled service finances and managed children’s behavior effectively through clear expectations and consistent enforcement.
Lead Educator - Toddlers
St Mary Mackillop Rasmussen, MMCNQ
06.2019 - 11.2022
- Designed and implemented individualized learning plans.
- Created a safe and nurturing environment through effective behavior management.
- Fostered strong family relationships with regular communication.
- Developed assessment tools to track progress and adapt teaching methods.
- Ensured compliance with safety guidelines and maintained documentation.
- Promoted toddler autonomy with self-help skills and play-based activities.
- Mentored and trained new educators.
- Pursued professional development to maintain high standards.
- Promoted language and motor skills development through engaging activities.
- Documented student progress and maintained accurate records.
- Encouraged physical activity and healthy habits.
- Managed classroom environment and facilitated learning.
Lead Nursery/Pre Kindy-Educator
Little Zebra
04.2017 - 06.2019
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Collaborated with adults and children to provide safe and educational experience.
Education
Diploma - Early Learning of Childcare And Education
College For Australian Early Childhood Education
Brisbane12-2022
High School Diploma -
Sandgate District State High School
Brisbane12.2003
Skills
- Exceptional communication
- Reliability
- Inbound call answering
- Organizational skills
- Willingness to learn
- Adaptability and flexibility
- Strong work ethic
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving
Timeline
Service Leader/Coordinator
Holy Spirit OSHC, MMCNQ
11.2022 - Current
Lead Educator - Toddlers
St Mary Mackillop Rasmussen, MMCNQ
06.2019 - 11.2022
Lead Nursery/Pre Kindy-Educator
Little Zebra
04.2017 - 06.2019
Diploma - Early Learning of Childcare And Education
College For Australian Early Childhood Education
High School Diploma -
Sandgate District State High School
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