Samantha STEVENSON
SIDMOUTH,Australia
Summary
Dedicated professional with experience in providing exceptional care and managing teams in care support settings. Skilled in developing and ensuring high standards of service and compliance with regulations. Adept at fostering positive relationships while maintaining efficient operations and improving overall outcomes. Proven ability to handle complex situations with empathy and deliver results in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Private House Cleaner
Self Employed Services
01.2022 - Current
- Collaborated closely with homeowners to address specific needs or preferences related to their homes' appearance and upkeep.
- Completed specialised cleaning tasks upon request, such as window washing, oven cleaning, or closet organising, leading to enhanced customer satisfaction levels.
- Ensured timely completion of tasks by adhering to strict schedules and prioritising duties effectively.
- Demonstrated professionalism in all interactions with homeowners, establishing trustworthiness and reliability as a private house cleaner.
- Developed strong client relationships by consistently exceeding expectations and addressing concerns promptly.
- Assisted families with young children or elderly members in maintaining a safe living space through regular sanitisation procedures.
- Offered additional services as needed, such as laundry, pet care, or plant maintenance, leading to increased client trust and loyalty.
Scheduling Officer
Senior Helpers Tasmania
10.2020 - 11.2021
- Enhanced team collaboration with clear communication of schedule updates and changes, fostering a transparent work environment.
- Improved overall efficiency by identifying areas for process improvement within the scheduling function and recommending actionable solutions.
- Enabled timely decision-making by providing accurate real-time information on resource availability and utilisation rates to management teams.
Sales and Design Consultant
Rossetto Tiles
03.2018 - 08.2020
- Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
- Developed innovative design concepts to meet clients'' unique needs and preferences.
- Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
Business Manager
Watsons Jewellers
10.2008 - 03.2017
- Business Manager of the year 2010
- Runner up Business Manager of the year 2011
- Business Manager of the year 2012
- Offered office-wide software support and training, including troubleshooting issues and optimising usage
- Produced highly accurate internal and external letters and memoranda
- Planned and executed events for employees and clients, including managing logistics, budgeting and vendor relations
- Reviewed information, created models and contributed to decision-making process by forecasting trends
- Prepared and distributed team-based communications to foster collaboration and enhance team morale
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Scheduled appointments and meetings, organised materials and prepared rooms
- Managed external contacts for Director and kept track of periodic communication needed for priority contacts
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Worked with senior management to initiate new projects and assist in various processes
- Collected, arranged and input information into database system
- Generated reports of findings to help management with making key decisions
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Monitored social media and online sources for industry trends
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Senior Merchandise Manager
Myer
03.2005 - 10.2008
- Achieved consistently high gross margin percentages through astute merchandise planning and strategic buying decisions.
- Mentored junior team members, providing guidance on best practices in merchandise management and fostering their professional growth.
- Improved profitability by regularly reviewing pricing strategies and making adjustments based on competitive analysis.
- Implemented training programs for store staff, ensuring they were well-versed in product knowledge and upselling techniques.
- Reduced excess inventory by developing targeted clearance strategies and promotional markdowns during end-of-season periods.
- Led visual merchandising efforts, creating eye-catching displays that attracted customers and increased sell-through rates.
Education
CHC33021 Certificate III in Individual Support
Avidity
Launceston03.2025
Certificate IV in Business Management -
APA
01.2012
Certificate III in Community Services -
Tasmanian Nanny School
Skills
- Customer service focused
- Service Target
- Excellent communication
- Eye for detail
- Team player
- Strong initiative
- Administration
- Adaptability
- Team Work
- Conceptual Thinking
- Confidence
- Reliability and punctuality
- Organisational abilities
Certification
- Responsible Conduct of Gambling Licence, 10/01/20, Current
- Responsible Service of Alcohol Certificate, 10/01/20, Current
Additional Certifications
First Aid - exp 08/2025
Full Drivers Licence with clean record
WWVP
Timeline
Private House Cleaner
Self Employed Services
01.2022 - Current
Scheduling Officer
Senior Helpers Tasmania
10.2020 - 11.2021
Sales and Design Consultant
Rossetto Tiles
03.2018 - 08.2020
Business Manager
Watsons Jewellers
10.2008 - 03.2017
Senior Merchandise Manager
Myer
03.2005 - 10.2008
Certificate IV in Business Management -
APA
- Responsible Conduct of Gambling Licence, 10/01/20, Current
- Responsible Service of Alcohol Certificate, 10/01/20, Current
CHC33021 Certificate III in Individual Support
Avidity
Certificate III in Community Services -
Tasmanian Nanny School
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