Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Samantha Stokes

Perth,WA

Summary

Detail-oriented worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability, and taking pride in job well done.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Cleaner

Aegis aged care
Redcliffe, WA
08.2022 - 01.2024
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Replenished supply of hand soap, paper towels and other consumables.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Followed company uniform, performance and security policies with every job.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Adhered strictly to safety protocols while performing job duties.
  • Provided assistance with laundry services when needed.
  • Inspected rooms for cleanliness prior to guest arrival.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Dusted furniture, machines or equipment.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Trained new staff.

Waitress

Dome
Armadale , WA
06.2012 - 01.2015
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Responded to ad hoc cleaning duties at end of shift.
  • Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
  • Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
  • Trained new employees to perform duties.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
  • Performed cashier duties such as taking payments, counting change, and issuing receipts.
  • Developed positive relationships with regular customers through friendly conversation.

Education

Cecil Andrews SHS
Armadale, WA
01-2012

Skills

  • Quality Assurance
  • Health and Safety Compliance
  • Exceptional Time Management
  • Customer Service
  • Efficiency
  • Organization
  • Attention to detail
  • Adaptability

Certification

  • certificate III in hospitality

References

References available upon request.

Timeline

Cleaner

Aegis aged care
08.2022 - 01.2024

Waitress

Dome
06.2012 - 01.2015

Cecil Andrews SHS

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Samantha Stokes