Samantha Swell
Kingscliff,NSW
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
30
30
years of professional experience
Work History
Office Manager
Groundswell Gardens
Malvern East, Victoria
02.2001 - 11.2022
- Developed and implemented office policies and procedures.
- Responded to customer inquiries via phone or email in a professional manner.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Organized company events including holiday parties, team building activities .
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
Production Manager
AAV Australia
South Melbourne, Victoria
05.1997 - 06.2000
- Coordinated with other departments to ensure smooth flow of materials throughout the production process.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Coordinated with suppliers to ensure timely delivery of materials and components.
- Identified opportunities for improvement in workflow design and implementation.
- Negotiated materials with suppliers to remain within budget.
Receptionist
AAV Australia
South Melbourne, Victoria
03.1993 - 05.1997
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Verified visitors' identification cards before allowing access to the building.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
Education
Canterbury Girls Secondary College
VictoriaSkills
- Team Supervision
- Operations Management
- Customer Service
- Office Management
- Workforce Management
- Staff hiring
References
References available upon request.
Timeline
Office Manager
Groundswell Gardens
02.2001 - 11.2022
Production Manager
AAV Australia
05.1997 - 06.2000
Receptionist
AAV Australia
03.1993 - 05.1997
Canterbury Girls Secondary College
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