Samantha Towne
Palmwoods,QLD
Summary
Results-driven operations leader with 15+ years of international experience in technical deployment, team leadership, and client service excellence. Expertise in UAT/SIT testing, product rollout management, and training design with a proven track record of driving operational efficiency and delivering seamless technology adoption. Recognized for exceeding performance targets, leading high-performing teams, and building strong client and stakeholder relationships across the U.S., U.K., and Australia.
Overview
26
26
years of professional experience
Work History
Director of Technical Operations
Corporate Traveler USA – Flight Centre Travel Group
NJ, USA
01.2018 - 01.2023
- Directed national rollouts of new technology products, ensuring quality, compliance, and operational readiness.
- Product Owner, helping translate global development at the local level and supporting key stakeholders in the business to get the most out of our new proprietary platform
- Led UAT/SIT testing to identify and resolve issues before deployment.
- Designed and delivered training materials, enabling smooth adoption across teams.
- Managed post-rollout support, aligning product, technology, and operations for efficiency.
- Work closely with Product Managers in helping define the roadmap and implement strategies to design, build and deliver initiatives that are focused on providing solutions that empower our consultants to be travel experts.
Team Leader
Corporate Traveler USA – Flight Centre Travel Group
Los Angeles, USA
01.2014 - 01.2018
- Led and coached a team of consultants, consistently surpassing sales and service targets.
- Built strong client relationships, resolving complex booking issues with high satisfaction.
- Partnered cross-functionally to streamline workflows and improve efficiency.
Team Leader
Student Flights – Flight Centre Travel Group
Sunshine Coast, AUS
01.2009 - 01.2014
- Managed a high-performing sales team in a commission-based environment.
- Developed new business opportunities through community engagement and partnerships.
- Maintained financial compliance and audit readiness.
International Sales Consultant
Flight Centre Travel Group
United Kingdom
01.2007 - 01.2009
- Delivered top sales results and managed store finances, including reconciliations and supplier payments.
Earlier Career – Hospitality Leadership
Various
UK, USA & Australia
01.1997 - 01.2006
- Held multiple management and supervisory roles in hospitality, including Restaurant Manager & Supervisor.
- Key highlights: Sydney 2000 Olympics volunteer; supported Australian PGA Golf Tournament and CHOGM 2002.
Skills
- Technical Operations Leadership
- UAT & SIT Testing
- Deployment & Change Management
- Training Delivery
- Team Leadership & Coaching
- Stakeholder Engagement
- Process Optimization
- Product Management
- Technical leadership
- Customer support
- Team management
- Automation tools
- Application support
- Compliance management
- Virtualization
- Operating systems
Timeline
Director of Technical Operations
Corporate Traveler USA – Flight Centre Travel Group
01.2018 - 01.2023
Team Leader
Corporate Traveler USA – Flight Centre Travel Group
01.2014 - 01.2018
Team Leader
Student Flights – Flight Centre Travel Group
01.2009 - 01.2014
International Sales Consultant
Flight Centre Travel Group
01.2007 - 01.2009
Earlier Career – Hospitality Leadership
Various
01.1997 - 01.2006