Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Samantha Tuxworth

Public Area Hotel Cleaner
Southport,QLD

Summary

To obtain part-time or casual work in the retail or hospitality industry, where I can use my customer service, cleaning skills and gain further experience in a busy environment.

Adaptable All rounder waitress experienced in different types of foodservice. Quality-driven with extensive knowledge of hospitality etiquette, food preparation and superior customer relations. Courteous and reliable team member proficient in FOH and BOH operations.Hardworking cleaner with 7 years of experience and background in hospitality\food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and often training incoming staff. Reliable and honest Hotel Public Area Cleaner highly skilled in maintaining clean and orderly interior and exterior building spaces. Eye for detail in every cleaning task, including floors, bathrooms, trash removal and windows, with diligence.

Overview

23
23
years of professional experience

Work History

Cashier, Waitress

Ashmore Plaza APM DELI
Ashmore, QLD
01.2016 - 10.2016
  • 2013 Work Placement through Leap Training WOOLWORTHS ASHMORE, Produce, Deli, Grocery.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

Head Waitress,

LEGENDS CAFE Harbour Town
Biggera Waters , Qld
01.2009 - 01.2011
  • Washing dishes, general cleaning, food preparation, cashier, barista, open/close ability, customer service.
  • 2009 Kitchenhand FLUX RESTAURANT, Surfers Paradise Skills/Duties: Food preparation, washing dishes, general cleaning.
  • 2008 Housekeeper CLEANLINE CLEANING SERVICE Broadbeach Skills/Duties: Cleaning Highrise apartments/penthouse units at Paris on the Beach and The Penthouses.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Counterhand/customer service /, Shift Manager Legends CAFE, Harbourtown

Barista
01.2004 - 01.2005

01.1994 - 01.2002
  • Caring for very sick mother, Medication administration, all cooking, coordinating appointments and personal hygiene, also assisting with care of younger sibling.

customer service

01.1998 - 01.1999
  • Customer service, cash handling, food preparation, coffee making, washing dishes.

01.2016

Child Care Assistant MUSGRAVE CHILD CARE CENTRE

01.2003
  • Assisting staff with the care of children aged 0-6, feeding changing and general cleaning.

Education

Cert-II Retail LEAP TRAINING - Completed on-line and with WOOLWORTHS -

2014

Food Handling LEAP TRAINING - Completed on-line -

2013

Cert III Hospitality ARROW TRAINING - Completed in class and restaurant/bar -

2011

RSA Responsible Service of Alcohol ARROW TRAINING -

2010

Skills

  • Dining customer service
  • High grade Cleaning expertise
  • Hotel,public area cleaning
  • Bond cleaning
  • House keeping
  • 5star cleaning skills
  • Scanner operations
  • Merchandise restocking
  • Cash drawer balancing
  • Food safety understanding
  • Customer assistance
  • Safe food handling
  • Cash register operation
  • Dish preparation
  • Menu knowledge
  • Credit and cash transactions
  • Buffet setup and takedown
  • Point of Sale (POS) system operations
  • Staff training
  • Customer relations
  • Cleaning and sanitizing
  • Clear communication
  • Attention to detail
  • Records maintenance
  • Team collaboration
  • Multitasking and organization
  • Basic math
  • Order packaging
  • Hospitality and accommodation
  • Inventory restocking
  • Guest inquiries
  • Customer service
  • Complaint resolution
  • Conflict resolution
  • Customer service excellence
  • Issue resolution
  • Written and verbal communication
  • Daily reporting
  • Product restocking

Timeline

Cashier, Waitress

Ashmore Plaza APM DELI
01.2016 - 10.2016

01.2016

Head Waitress,

LEGENDS CAFE Harbour Town
01.2009 - 01.2011

Counterhand/customer service /, Shift Manager Legends CAFE, Harbourtown

Barista
01.2004 - 01.2005

Child Care Assistant MUSGRAVE CHILD CARE CENTRE

01.2003

customer service

01.1998 - 01.1999

01.1994 - 01.2002

Cert-II Retail LEAP TRAINING - Completed on-line and with WOOLWORTHS -

Food Handling LEAP TRAINING - Completed on-line -

Cert III Hospitality ARROW TRAINING - Completed in class and restaurant/bar -

RSA Responsible Service of Alcohol ARROW TRAINING -

References

REFERENCES Steve McMillan Owner of Legends Cafe Harbour Town ph.:(07) 55005370 Lorraine Owner/Manager of Flux Restaurant Surfers Paradise ph.:(07) 55926277 Colin Shepherd Store Manager at Woolworths Ashmore
Samantha TuxworthPublic Area Hotel Cleaner