Experienced Maternal and Child Health Team Leader with strengths in people management, coaching, and service coordination. Known for building strong teams, improving workflows, and delivering clear communication, organised support, and quality client care.
Work History
Team Leader Maternal and Child Health Universal
3 Years 4 Months
City of Casey Maternal and Child Health | 07.2023 - Current
Managed daily Maternal and Child Health centre workflows, ensuring smooth client service and timely appointment management.
Coordinated staff rosters, task allocation, and service coverage to maintain consistent operational support.
Supported nurses with management of consultations, complex families, referral processes and follow-up actions across the Universal South Cluster.
Monitored documentation accuracy and confidentiality standards in line with the Department of Health service requirements.
Resolved service issues promptly, maintaining effective communication and collaboration between families, clinicians, administration and the Leadership Team.
Mentored team members on clinic procedures, client service standards, and internal systems use via monthly one on one catch ups and Clinical Coaching sessions.
Involved with reviewing/updating service processes and implemented improvements to strengthen efficiency and client experience.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise and interests.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Maternal and Child Health Nurse - Permanent
8 Years 4 Months
City of Casey - Maternal and Child Health | 03.2015 - 07.2023
Maternal and Child Health Nurse - Casual
11 Months
City of Casey - Maternal and Child Health | 04.2014 - 03.2015
Maternal and Child Health Nurse - Casual Reliever
8 Months
Greater Dandenong - Maternal and Child Health | 03.2014 - 11.2014
Registered Nurse/Registered Nurse Midwife
3 Years 6 Months
Monash Health - Dandenong Hospital | 09.2010 - 03.2014
Registered Nurse/Student Midwife
1 Year 2 Months
Monash Health - Clayton, Dandenong and Casey Hospitals | 07.2009 - 09.2010
Clinical Nurse Specialist - Ward A
10 Months
Monash Health - Casey Hospital | 09.2008 - 07.2009
Registered Nurse - Ward A
3 Years 7 Months
Monash Health - Casey Hospital | 02.2005 - 09.2008
Registered Nurse - Surgical Unit 1
1 Year
Monash Health - Dandenong Hospital | 02.2004 - 02.2005
Registered Nurse - Graduate
1 Year
Monash Health - Dandenong Hospital | 02.2003 - 02.2004
Education
Bachelor of Nursing
Monash University | Churchill, VIC | 03-2003
Post Graduate Diploma - Nursing Science in Child, Family And Community
La Trobe University | Bundoora | 05-2014
Graduate Diploma of Midwifery
Deakin University | Burwood | 10-2010
Skills
People management
Staff training and support
Coaching and mentoring
Decision making and problem-solving
Performance improvement
Good organisation
prioritisation of workload and time management
Relationship building amongst peers
staff and other Teams within the City of Casey organisation.
Great knowledge and understanding of delivery needs for the community
staff and greater council goals.
Relationship building amongst peers
staff and other Teams within the City of Casey organization.
Great listening and communication
Accomplishments
Presented City of Casey's Continuity of Care Model at MCaFHNA in Brisbane in August 2024.
Timeline
Team Leader Maternal and Child Health Universal
City of Casey Maternal and Child Health
07.2023 - CurrentRead More
Maternal and Child Health Nurse - Permanent
City of Casey - Maternal and Child Health
03.2015 - 07.2023Read More
Maternal and Child Health Nurse - Casual
City of Casey - Maternal and Child Health
04.2014 - 03.2015Read More
Maternal and Child Health Nurse - Casual Reliever
Greater Dandenong - Maternal and Child Health
03.2014 - 11.2014Read More
Registered Nurse/Registered Nurse Midwife
Monash Health - Dandenong Hospital
09.2010 - 03.2014Read More
Registered Nurse/Student Midwife
Monash Health - Clayton, Dandenong and Casey Hospitals
07.2009 - 09.2010Read More
Clinical Nurse Specialist - Ward A
Monash Health - Casey Hospital
09.2008 - 07.2009Read More
Registered Nurse - Ward A
Monash Health - Casey Hospital
02.2005 - 09.2008Read More
Registered Nurse - Surgical Unit 1
Monash Health - Dandenong Hospital
02.2004 - 02.2005Read More
Registered Nurse - Graduate
Monash Health - Dandenong Hospital
02.2003 - 02.2004Read More
La Trobe University
Post Graduate Diploma from Nursing Science in Child, Family And Community