Samantha Wadlow-Evans
Hampton,VIC
Summary
Focused Corrections Officer versed in managing offender populations with respect, integrity and commitment to safety. Supervises daily operations and maintains control and order to reduce incident risk.
Hardworking Customer Service Officer with strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices.
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented
Detail-oriented administrative professional accustomed to handling routine needs and special projects. Monitors and records expenditures, schedules appointments and proofreads documents prior to finalization. Hardworking and punctual individual familiar with administrative schedules
A dedicated individual demonstrating a passion for working with people. With more than 20 years experience across multiple industries
Overview
16
16
years of professional experience
1
1
Certification
Work History
Corrections Officer
The GEO Group Australia
01.2023 - Current
- Kept records and drafted reports detailing offender movements or rule violations.
- Followed and promoted compliance with established security procedures.
- Built and maintained trust-based working relationships with inmates, supervisors and coworkers.
- Upheld safety, security and discipline by enforcing facility rules and regulations.
- Provided rehabilitative influence on inmates through leadership and attentive interaction.
- Patrolled assigned areas to assess facility security and verify offender counts.
- Used and maintained keys, two-way radios and equipment, reporting faults or issues promptly.
Personal Care Attendant
Caring For You Nursing Agency
07.2019 - 12.2022
- Delivered empathetic, compassionate and person-centered care to all patients.
- Improved patient care through collaboration with healthcare team.
- Typed correspondence and obtained information for clients with minimal communication abilities.
- Offered care and companionship to homebound clients with mental or physical limitations.
- Administration roles in Vaccination clinics, covid walk in and drive through sites
- Transported patients to and from medical appointments to promote attendance.
Customer Service Representative
FSG Australia
01.2016 - 07.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Anticipated needs and resolved problems to keep customers happy.
- Met personal, team and company goals in customer service environment.
- Built trusting relationship with customers to better understand needs.
- Documented, researched and resolved customer service issues.
Territory Sales Manager
Physio Control Medical Device Company
12.2012 - 12.2015
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Drove team revenue totals by bringing in top sales numbers.
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
Product Specialist
Medical Device Technologies
09.2007 - 06.2011
- Continually expanded knowledge of Medical equipment product lines.
- Liaised with cross-functional teams to manage and communicate product changes and life cycle stages.
- Collaborated with product manager to analyze and improve product development process.
- Assisted customers in person and over phone, determining needs and presenting products and services.
- Researched and studied market trends and competitors to devise strategic measures for increasing revenue.
Education
High School Diploma -
St. Martins in The Pines
Ballarat, VICBachelor of Science -
University of Ballarat
Ballarat, VICSkills
- Community Integration
- Client Relationship Management
- Regulatory Compliance
- Conflict Resolution Skills
- File and Records Management
- Product Knowledge
- Safety and Security Enforcement
- Work Detail Oversight
- Business Development Understanding
- Customer Relations
Certification
Certificate III in Corrections September2023
Senior First Aid & CPR – March 2023
Road Pilot License – August 2020
Certificate III in Disability and Individual Support - June 2018
Timeline
Corrections Officer
The GEO Group Australia
01.2023 - Current
Personal Care Attendant
Caring For You Nursing Agency
07.2019 - 12.2022
Customer Service Representative
FSG Australia
01.2016 - 07.2019
Territory Sales Manager
Physio Control Medical Device Company
12.2012 - 12.2015
Product Specialist
Medical Device Technologies
09.2007 - 06.2011
High School Diploma -
St. Martins in The Pines
Bachelor of Science -
University of Ballarat
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