Samantha Watson

• Executed opening and closing procedures, including sales report generation and cash drawer preparation.
• Oversaw reservations and seating assignments to enhance restaurant occupancy and guest experience.
• Performed weekly inventory audits, ensuring accuracy of stock levels and product availability.
• Cultivated relationships with vendors for effective order management and cost negotiations.
• Resolved customer complaints efficiently, showcasing strong conflict resolution abilities and dedication to satisfaction.
• Established inventory control measures to minimize food spoilage and reduce waste effectively.
• Adjusted pricing strategies, discounts, and promotions to optimize overall profitability.
• Trained staff on best practices for alcohol service and responsible guest interaction.
• Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
• Bussed and reset tables to keep dining room and work areas clean.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

• Knowledge of different cleaning chemicals, their safe use, and proper disposal methods.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
• Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
• Identified repair needs and major maintenance concerns, and escalated issues to management.
• Performed carpet cleaning services regularly to extend the life of flooring materials and enhance overall aesthetics.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Demonstrated flexibility in adapting to unique client requests while maintaining professional standards throughout each job assignment.

• Assisted management in creating new weekly promotions, live music and community fundraising events that became a staple for the pub that successfully increased overall revenue.
• Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
• Successfully collaborated with other staff members to provide seamless service during high-volume periods.
• Improved bar cleanliness by implementing regular cleaning schedules and maintaining a well-organized workspace.
• Gained proficiency in operating point-of-sale systems for accurate order entry and cash handling procedures to minimize discrepancies at shift end.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
• Maintained clean and organized gaming areas, contributing to a safe and enjoyable environment for patrons.
• Conducted routine maintenance checks on gaming machines, identifying any malfunctions or required repairs promptly.
• Promoted responsible gambling practices by monitoring guest behaviour and intervening when necessary.
• Adhered strictly to all relevant laws and regulations regarding alcohol service and age restrictions for casino entry.
• Streamlined communication between bar staff and security personnel to maintain a safe environment.

• Optimized park layout to maximise available space and accommodate a variety of vehicle sizes.
• Streamlined reservation processes for increased efficiency and customer satisfaction.
• Improved guest satisfaction by implementing efficient check-in and check-out procedures.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Fostered positive work environment amongst employees through open communication conflict resolution leading low staff turnover rate.
• Kept properties in compliance with local, state, and federal regulations.
• Communicated effectively with owners, residents, and on-site associates.
• Conducted regular competitor analysis to identify areas for improvement in pricing, facilities, or services offered within the caravan park industry.
• Developed strong relationships with local businesses to promote the caravan park and attract more visitors.
• Ensured compliance with all relevant regulations pertaining to health, safety, fire prevention, food hygiene standards within the park premises
• Negotiated favourable contracts with suppliers for goods and services required at the caravan park.
• Implemented cost-saving measures to reduce overheads while maintaining high levels of guest satisfaction.

FOOD SAFETY

RSA & RSG