Samantha Webb
Gisborne south,Australia
Summary
Results-driven professional with 24 years of logistics experience, strong attention to detail, and multitasking abilities. Highly dependable and ethical team player excelling in operational excellence and team motivation. Skilled in team supervision, conflict resolution, and operational oversight, utilizing leadership and problem-solving skills to maintain smooth operations. Proven track record of fostering teamwork, enhancing productivity, and optimizing workflow efficiency while ensuring team adherence to protocols.
Overview
4
4
years of professional experience
Work History
Shift Manager
Linfox / FUCHS
04.2023 - Current
- Ensuring orders are dispatched in strict accordance with our service level agreements (SLAs) with the customers
- New warehouse start up training on RF guns to team members & team building
- Set up of resources in LFX SAP
- Troubleshoot inventory issues, picking errors and system issues (SAP EP1)
- Efficient team leader of 25 team members
- LMS (labour management system) start up / shift assignment & training for team members
- Effectively ensure team members are signing into indirect tasks on LMS
- Preparation and action Daily toolboxes
- Ensured Safety procedures are adhered too
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Handled emergency situations with a calm demeanour, ensuring the safety of both customers and employees during all incidents.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Managed staff hiring, training and supervision.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Team leader
Linfox / Altona
10.2023 - 04.2024
- Accurately inbounding containers and inbound loads via manual upload and via PO’s(purchase orders) in LFX Sap
- Motivate the operational team to ensure orders are getting ready on time to ensure dispatch targets are met
- Create & cycle count inventory/ troubleshooting
- Wave orders & ensure loads were packed correctly for efficiency
Operational Team leader/Supervisor
Linfox / Unilever
07.2021 - 01.2023
- Ensuring orders are dispatched in strict accordance with our service level agreements (SLAs) with the customers
- New warehouse start up training on RF guns to team members & team building
- Plan & co ordinate inbound containers & receipt stock
- Troubleshoot inventory issues
- Efficient team leader of 6 team members
- RF training for team members
Education
Cert 4 - warehousing & distribution
Level 1 NCAS coach educator - undefined
Cert 3 - Security operations
Experienced LF/LO operator - counterbalance/high reach & order picker
Scissor lift operation - undefined
Level 3 First aid - undefined
Fire warden - undefined
HSR representative - undefined
Skills
- SAP WMS
- Microsoft Excel
- Microsoft Word
- Ability to work under pressure and effectively complete all tasks as per SLA’s
- Excellent communication and shift handover skills
- Strong multitasking skills & troubleshooting
- Highly motivated & hands on with my teams for great KPI results
- Decision-making
- Employee training
- Workplace safety
- Staff motivation
- Accurate money handling
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Team development
- Delegating work
- Mentoring and coaching
- Quality assurance
- Staff training and onboarding
- Interpersonal skills
- Inventory control
- Staff development
- Safety compliance
- Operations management
- Performance reviewing
- Equipment troubleshooting
- Supply ordering
- Customer service focus
Hobbies and Interests
Training and coaching horses & people, Show Horses
Timeline
Team leader
Linfox / Altona
10.2023 - 04.2024
Shift Manager
Linfox / FUCHS
04.2023 - Current
Operational Team leader/Supervisor
Linfox / Unilever
07.2021 - 01.2023
Level 1 NCAS coach educator - undefined
Cert 3 - Security operations
Experienced LF/LO operator - counterbalance/high reach & order picker
Scissor lift operation - undefined
Level 3 First aid - undefined
Fire warden - undefined
HSR representative - undefined
Cert 4 - warehousing & distribution
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