Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Westhead

Laidley,QLD

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

36
36
years of professional experience

Work History

Administrative Assistant/Support Worker

Tabeel Lutheran Services
05.2021 - Current
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered incoming calls and assisted clients with inquiries, where possible.
  • Executed weekly billing/audits through our computer system.
  • Using systems such as OurWorkspace, Procura 8.2, Remote Desktop, CIM and Humanforce.
  • Filing.
  • Onboarding of new employees through OurWorkspace.
  • Organisation of stock in storeroom.
  • Assist clients with Personal Cares, palliative care and respite.
  • Take clients to appointments and assist with grocery shopping.
  • Medication assist.
  • Assist clients with maintaining a healthy and organised living space.

Assistant in Nursing

Tabeel Lutheran Services
03.2018 - 05.2021
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Documented care actions by completing records and logs in medical software system.

Personal Carer

Blue Care
01.2009 - 11.2010
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided respite care for family caregivers, allowing them time to rest or attend personal commitments while ensuring their loved one was in safe hands.
  • Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.

Receptionist/Secretary

Pike Mirls McKnoulty Surveryors And Town Planners
01.1988 - 06.1997
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.

Education

AMC Training & Consulting (32129)
Brisbane, QLD
09.2022

Imagine Education Australia (31302)
Brisbane
03.2020

Kirana Colleges (52247)
Brisbane
12.2019

Australian Institute of Applied Science
Brisbane
01.2007

High School Diploma -

Laidley State High School
Laidley, QLD
11.1985

Skills

  • Dedicated Team Player
  • High Volume Phone Inquiries
  • Customer Relations
  • Customer Service
  • Filing

Timeline

Administrative Assistant/Support Worker

Tabeel Lutheran Services
05.2021 - Current

Assistant in Nursing

Tabeel Lutheran Services
03.2018 - 05.2021

Personal Carer

Blue Care
01.2009 - 11.2010

Receptionist/Secretary

Pike Mirls McKnoulty Surveryors And Town Planners
01.1988 - 06.1997

AMC Training & Consulting (32129)

Imagine Education Australia (31302)

Kirana Colleges (52247)

Australian Institute of Applied Science

High School Diploma -

Laidley State High School

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Samantha Westhead