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Samantha Westheimer
Account Management
Caulfield South,VIC
Summary
Energetic, passionate and hard working Account Manager with a proven track record in exceeding sales goals, building long term relationships with customers, and streamlining processes to maximise sales. Seeking a job
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Account Manager
Reform Clothing Co
Melbourne, Victoria
07.2021 - 10.2021
- Instantly built rapport with customers, creating long-term relationships across 200+ accounts .
- Acquired close to $1 million in sales revenue in 4 months.
- Delivered engaging and polished presentations to highlight products and drew favorable competitor comparisons.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Impressed supervisors with excellent time management, managing numerous contacts including scheduling, follow ups, and establishing frequent points of interaction.
- Responsible for keeping clients satisfied and consistently delivered exceptional customer service.
- Educated and guided customers through our new servicing model as as our online platform developed.
- Identified and communicated market trends to the wider team.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Assisted with onboarding and training of new team members ensuring they were able to achieve their targets.
- On average, met with 15 clients per week, resulting in 100% client retention rate.
Business Development Manager
Reform Clothing Co
Melbourne, VIC
11.2019 - 06.2021
- Autonomously managed portfolio of 500 new business and win back accounts and converted over 50% equating to $960K in sales.
- Responsible for account development, cold calling, assessing client needs, and identifying solutions.
- Proactively engaged with prospects utilising our touch-point cadence to qualify new business opportunities.
- Exceeded sales target in FY21 by 5.3% resulting in an additional $40K in revenue
- Helped customers through email, phone, online presentations, screen-share and in person meetings.
- Determined customers' needs by asking relevant questions and listening actively to responses.
- Created and implemented sales process along with email content which improved onboarding, increased efficiencies and reduced expenses without compromising customer service levels.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
Retail Allocations Analyst
Accent Group- Skechers
Melbourne, Victoria
03.2018 - 10.2019
- Managed stock levels for 86 stores across Australia.
- Allocated 32 new styles weekly by reviewing sales and stock contributions, weeks cover, sell through, and rate of sale.
- Liaised with retail teams to identify and support sales potential based on reactions to trade.
- Independently managed timelines and stock building for all Skechers new store openings.
- To date this has included 16 new/renovated stores, with the largest requiring 15,000 units of footwear.
- Monitored and maximized store stock level issues and concerns by analyzing imbalances and acting on them.
- Ensured replenishment models are set accurately by reviewing and maintaining standards on a weekly basis.
- Reviewed product performance and actioned stock consolidation when necessary.
- Provided analysis for the budget, assortment plan, business plan and re-plan processes.
- Prepared weekly, seasonal and ad-hoc analysis as well as presented, reported and made recommendations to the Merchandise Team.
- Implemented time saving and vital planning templates and processes to assist teams to make effective business decisions.
- Identified stores not achieving budgets and recommend corrective actions.
- Assisted in training and mentoring new allocators to ensure they are up to speed with relevant information.
Planning Analyst
Trenery
Melbourne, Victoria
09.2016 - 03.2018
- Women's Accessories.
- Independently managed 70 stores across Australia, New Zealand, and South Africa.
- Maintained product registration and price changes in Retek.
- Tracked purchase orders throughout supply chain and presented delivery updates to team members.
- Completed competitor shops and demonstrated an understanding of competitor pricing and product mix.
- Performed margin analysis to ensure targets were being achieved.
- Worked alongside the marketing team to develop range month content for online and in stores.
- Allocated entire range months and ensured deliveries were to the right store at the right time in the right quantities.
- Assessed information from retail teams to identify popular items and replenished supplies to meet expected demands.
- Analyzed sales history and generated size curves for purchase orders.
- Identified styles with fragmented sizes and actioned stock consolidation based on store location and sell through.
- Managed store gridding by product type through store analysis and profiling.
Sales Support and Stylist
Madewell
Atlanta, Georgia
01.2012 - 01.2016
- Ranked in the top 10 sales associates for the South East region.
- Created and hosted special events to increase customer, sales, and brand recognition.
- Consistently exceeded $250 per hour quota by connecting with customers, listening to concerns, and giving appropriate recommendations.
- Achieved personal record sales over $20,000 in one week.
- Learned how to merchandise a store for maximum sales and inventory turnover.
- Exemplified reliability and punctuality by completing all assigned tasks in a timely manner.
- Helped in J.Crew Mercantile New Store Opening by training new associates.
- Helped customers complete purchases, locate items and join reward programs.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Allocations Intern
J.Crew Group
New York, New York
06.2015 - 08.2015
- Assisted with daily distribution responsibilities.
- Created capacity sheets for upcoming quarters by inputting correct sizing and style information.
- Responded to store callout's regarding inventory or replenishment issues.
- Ran queries in excel for weekly reports.
- Pulled inventory levels to assist with merchandise consolidations.
- Helped enter purchase orders for merchandise in SAP.
- Independently allocated departments with oversight from my manager.
- Presented loyalty program proposal to executive team member.
Education
Bachelor of Science - Family and Consumer Sciences for Fashion Merchandising
University of Georgia
Athens, Georgia 08.2012 - 05.2016
Skills
Sales analysis
Relationship building and management
Outbound Sales
Product and service sales
Business growth and retention
Software
Trained in Salesforce, AP21, QlikView, XL Cube, Retek, MFP, SAP, SAS, Teradata Demand Chain Management, and Micros POS software
Fundamental skills in design, draw simple patterns, sewing, and garment construction
Additional Information
Dual citizen of the United States and Australia
Reference available upon request.
Timeline
Account Manager
Reform Clothing Co
07.2021 - 10.2021
Business Development Manager
Reform Clothing Co
11.2019 - 06.2021
Retail Allocations Analyst
Accent Group- Skechers
03.2018 - 10.2019
Planning Analyst
Trenery
09.2016 - 03.2018
Allocations Intern
J.Crew Group
06.2015 - 08.2015
Bachelor of Science - Family and Consumer Sciences for Fashion Merchandising
University of Georgia
08.2012 - 05.2016
Sales Support and Stylist
Madewell
01.2012 - 01.2016