Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Samantha White

Samantha White

Perth,WA

Summary

Dynamic and results-driven Reservations Manager with experience in the tourism and hospitality industry, specialising in reservations, team leadership, and stakeholder relationship management. Proven ability to streamline operations, manage team rosters and operational scheduling, and deliver outstanding customer experiences. Passionate about contributing to high-performing scheduling or administrative teams where leadership and operational efficiency are key.

Overview

12
12
years of professional experience

Work History

Reservations Manager

Perth Wildlife Encounters
02.2019 - Current
  • Oversee all reservation operations, including bookings, customer service, and system management for high-volume tour services
  • Lead a small team of reservation staff, providing training, mentoring, and performance management
  • Manage team rosters and coordinate operational scheduling to ensure seamless daily operations
  • Collaborate with marketing and product teams to align booking strategies with seasonal trends and promotions
  • Handle escalated customer concerns with professionalism, resolving issues to ensure satisfaction and repeat business
  • Coordinate with tour operations and external partners to ensure seamless guest experiences
  • Analyze booking data and customer feedback to optimize procedures and enhance conversion rates
  • Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
  • Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
  • Participated in industry events or networking opportunities to build relationships with travel partners or industry professionals for referral business generation purposes.

Member Services Supervisor

Australian Super
01.2017 - 02.2019
  • Delivered exceptional service to clients by providing detailed product knowledge and solutions
  • Implemented internal process improvements to streamline customer service operations
  • Supported customers during peak times and managed complex queries with efficiency
  • Maintained accurate records of all member interactions, ensuring compliance with privacy regulations and enabling better tracking of concerns or complaints.
  • Enhanced communication among team members, which resulted in increased efficiency and productivity.

Membership Relations Manager

YMCA
08.2015 - 10.2017
  • Developed strong partnerships with external stakeholders to drive community engagement
  • Designed and executed strategic plans to meet membership growth and retention goals
  • Organized events and programs to increase member participation and satisfaction
  • Managed team communication and operations to ensure consistent service delivery

Sales & Service Call Centre Supervisor

RAC
01.2013 - 08.2015
  • Supervised daily operations in a high-volume call centre, handling over 100 calls per day.
  • Acted as Team Manager during periods of absence, ensuring continuity of leadership.
  • Supported Team Managers with administrative tasks and assisted in management presentations.
  • Provided coaching and feedback to team members through call monitoring and performance reviews.
  • Led sales meetings and drove performance to meet and exceed KPIs.
  • Quoted insurance products and actively cross-sold services to meet client needs.
  • Resolved customer enquiries and concerns professionally while ensuring customer satisfaction.
  • Maintained compliance with FSRA legislation and National Privacy Principles.
  • Built rapport with customers, contributing to strong retention and satisfaction rates.

Education

Certificate IV - Tourism and Travel Management

South Metropolitan TAFE
Fremantle, WA
2005

High School Diploma -

Kolbe Catholic College
Rockingham, WA
2004

Skills

  • Roster management and operational scheduling
  • Strong interpersonal and communication skills
  • Project planning and execution
  • Business development and sales
  • Maintaining strong stakeholder relationships
  • Coordinating events effectively
  • Advanced MS Office proficiency
  • Problem-solving and conflict resolution
  • Proficient in reservation systems
  • Exceptional Time management

Interests

  • Enjoy travelling, sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Team Sports - Netball & Rugby
  • Volunteering with youth sports programs as a coach and team manager (5 years)
  • Spending time at the beach and snorkelling

Timeline

Reservations Manager

Perth Wildlife Encounters
02.2019 - Current

Member Services Supervisor

Australian Super
01.2017 - 02.2019

Membership Relations Manager

YMCA
08.2015 - 10.2017

Sales & Service Call Centre Supervisor

RAC
01.2013 - 08.2015

Certificate IV - Tourism and Travel Management

South Metropolitan TAFE

High School Diploma -

Kolbe Catholic College

Similar Profiles

CREATE PROFILE
Samantha White