Summary
Work History
Education
Skills
Personal Characteristics
Personal References
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Relevant Skills Experience
Timeline
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Samantha Whiteman

Pimpama,QLD

Summary

Dynamic customer service professional with extensive experience at David Jones, excelling in relationship building and complaint resolution. Proven ability to enhance customer satisfaction through effective communication and operational efficiency. Skilled in cash handling and upselling, consistently delivering exceptional service and fostering a positive shopping experience.

Adaptable Customer Service Representative Specialist with background in managing diverse customer inquiries, resolving issues promptly, and maintaining high satisfaction ratings. Strengths include robust communication skills, problem-solving abilities, and familiarity with CRM software. Previous roles involved improving customer service procedures and contributing to increased team efficiency.

Work History

Customer Service

David Jones
  • Provided customer service assistance to passengers upon request.
  • Developed customer relationships by providing excellent customer service.
  • Provided excellent customer service throughout each shift.
  • Implemented strategies for improving customer service experience.
  • Provided customer service in a timely manner.

Manager

Donut King
  • Supervised daily operations of retail location to ensure efficient service.
  • Trained new staff on customer service standards and operational procedures.
  • Implemented promotional strategies to enhance product visibility and sales.
  • Monitored cash handling processes for accuracy and compliance with policies.
  • Resolved customer complaints promptly to maintain a positive shopping experience.
  • Monitored staff performance and addressed issues.
  • Provided leadership during times of organizational change or crisis situations.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Waitress

Maculeys Restaurant
  • Provided friendly and efficient service to all restaurant guests.
  • Took accurate food and drink orders using POS system.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Organized take-out orders efficiently according to customer requests.

Relief Manager

S-Sushi
  • Managed daily operations to ensure smooth restaurant service.
  • Enforced health and safety regulations in food preparation areas.

Education

High School Diploma -

Macksville High
Macksville
12-2009

Barista Course -

01.2015

Certificate II - Business Management

Sarina Russo
01.2010

Skills

  • Customer Service
  • Counter Service
  • Waitressing
  • People Skills
  • Barista
  • Point of Sale
  • Cash Register Operation
  • Cash Handling
  • Sales Skills
  • Up Selling
  • Cross Selling

Personal Characteristics

  • Bright & Bubbly personality
  • Well presented
  • Hard working
  • Reliable & Punctual
  • Able to effectively handle busy situations
  • Willing to learn – quick learner
  • Leadership qualities – train new staff
  • Effective team skills

Personal References

  • Paulina Horan - 0421 080 831
  • Tarsha Chatwin - 0425164175
  • Jasmine Zuvanovic - 0498133601

<Enter your own>

Relevant Skills Experience

  • Over three years’ experience in customer service
  • Counter Service & Waitressing experience
  • Demonstrated ability to deliver exceptional customer service
  • Strong customer focus creating long lasting customer relations & repeat business
  • Well-developed people skills
  • Barista Certificate
  • Point of Sale: Cash register operation, Cash handling
  • Well-developed sales skills – Up & Cross selling

Timeline

Customer Service

David Jones

Manager

Donut King

Waitress

Maculeys Restaurant

Relief Manager

S-Sushi

High School Diploma -

Macksville High

Barista Course -

Certificate II - Business Management

Sarina Russo

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Samantha Whiteman