Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Wilkin

Dubbo,NSW

Summary

Knowledgeable Legal Intern with solid understanding of litigation documentation, client relationship building and court procedures. Currently pursuing degree in Bachelor of Criminology/Law. Eager to support legal team with research, documentation and investigative skills.

Overview

15
15
years of professional experience

Work History

Paralegal

Mastronardi Legal
10.2022 - Current
  • Conducted legal research to support case preparation and ensure accurate documentation.
  • Drafted and reviewed legal documents, including contracts, motions, and pleadings for attorney review.
  • Managed case files and maintained organized records to enhance accessibility for legal teams.
  • Coordinated client communications and scheduled appointments to streamline case management processes.
  • Assisted in trial preparation by compiling evidence, preparing exhibits, and organising witness information.
  • Implemented efficient filing systems that improved document retrieval times and reduced processing delays.
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Edited and proofread legal documents to verify accuracy.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Maintained and updated organised client contact information to keep in touch with clients and provide updates on cases.
  • Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
  • Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
  • Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm's billing system.
  • Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
  • Conducted detailed client intakes and entered information into company database.

Customer Service Representative

Donut King
12.2010 - 03.2025
  • Responded to customer requests for products, services.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Receptionist

Ibis Budget
01.2019 - 03.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email and telephone.
  • Handled payments of cash and credit card.

Housekeeper

Ibis Budget
01.2019 - 03.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.

Education

Bachelor of Law - Criminology/Law

University of New England
Armidale, NSW
02-2027

Diploma - Paralegal Studies

University of New England
Armidale, NSW
02-2023

Skills

  • Positive Attitude and Energetic
  • Document drafting
  • Data Entry and Database Software
  • Call Answering and Routing
  • Organization and Efficiency
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Legal research
  • Proficient in MS office
  • Case management
  • Document filing
  • Case summaries
  • Trial preparation assistance
  • Client communication

Timeline

Paralegal

Mastronardi Legal
10.2022 - Current

Receptionist

Ibis Budget
01.2019 - 03.2020

Housekeeper

Ibis Budget
01.2019 - 03.2020

Customer Service Representative

Donut King
12.2010 - 03.2025

Bachelor of Law - Criminology/Law

University of New England

Diploma - Paralegal Studies

University of New England

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Samantha Wilkin