Samantha Willaton
Jacobs Well,QLD
Summary
Experienced pharmacy assistant & training dispense tech proficient in assisting pharmacists in most dispensary tasks. This includes preparing prescriptions, daily dispensary administrative tasks, webster packing and all aspects of stock handling while delivering excellent customer service . Organized and dependable, I am successful at managing multiple tasks and always willing to take on added responsibilities to meet team goals. I am very passionate about promoting lasting customer relationships by delivering quality service and unparalleled support.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dispensary Assistant
Chempro Chemists
04.2023 - Current
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Prepared intravenous solutions, admixtures, respiratory drugs, and other solutions using aseptic techniques.
- Improved patient retention rates through exceptional customer service and follow-up communication initiatives.
- Streamlined dispensary operations by efficiently managing inventory and maintaining accurate record-keeping systems.
- Ensured a safe and welcoming environment for customers, addressing concerns and answering questions promptly.
- Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
- Entered and processed patients' prescriptions into internal system.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Pharmacy Assistant
Friendly Care Pharmacy
06.2022 - 04.2023
- Tracked pharmacy inventory and reported medication numbers to lead pharmacists.
- Received incoming supplies and stocked in correct locations.
- Updated computer system with current customer, payment and inventory information.
- Counselled customers on medications, appropriate dosage and potential side effects.
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted and labeled prescriptions with correct item and quantity.
- Received, processed and entered prescription orders into pharmacy databases.
- Trained new pharmacy staff on computer system and drug management protocols.
- Kept pharmacy counter and related areas clean, neat and organised.
Administrative Assistant
South East Finance
11.2021 - 04.2022
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Completed forms, reports, logs and records to quickly handle all documentation for finance files.
- Assisted development and implementation of new administrative procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained databases to track and record customer data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Administration Clerk
Aquila Super
01.2018 - 11.2021
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
- Interacted with clients by phone, email or in-person to provide information
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed documents and materials to disseminate information to appropriate parties.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Assisted with onboarding of new employees.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
Beauty Therapist
Pure Indulgence
01.2017 - 06.2017
- Helped customers feel relaxed and comfortable through conversation and personal relatability
- Analysed client needs and came up with individualized and continuous treatment plans
- Provided safe, effective and appropriate massage therapy techniques during customer appointments
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction
Receptionist
Western Broadcasters
05.2009 - 11.2011
Retail Assistant
Various
04.2004 - 05.2009
Education
Beauty Therapy -
French Beauty Academy
Robina, QLD12.2016
High School Diploma -
St Johns College
Dubbo11.2008
Skills
- Excellent Interpersonal and Written Communication Skills
- Patient Education, Medication Counselling & Support
- Dispensing Medications
- Task Prioritization & Multi-tasking
- Analytical Thinking
- Dispensary Cleaning and Maintenance
- Attention to Detail
- Interpreting and Processing Medication Orders
- Very proficient with Minfos Software
- Drug Inventory Management & Control
- Medication Packaging
- Organizational Skills
Certification
S2 & S3 SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines
Currently studying Cert 3 in Community Pharmacy with the dispensary elective units
Timeline
Dispensary Assistant
Chempro Chemists
04.2023 - Current
Pharmacy Assistant
Friendly Care Pharmacy
06.2022 - 04.2023
Administrative Assistant
South East Finance
11.2021 - 04.2022
Administration Clerk
Aquila Super
01.2018 - 11.2021
Beauty Therapist
Pure Indulgence
01.2017 - 06.2017
Receptionist
Western Broadcasters
05.2009 - 11.2011
Retail Assistant
Various
04.2004 - 05.2009
Beauty Therapy -
French Beauty Academy
High School Diploma -
St Johns College
S2 & S3 SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines
Currently studying Cert 3 in Community Pharmacy with the dispensary elective units
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