SAMANTHA WIMALATISSA
Melbourne,AUSTRALIA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Look forward to a role providing the opportunity to make a strong contribution to organisational goals through continued development of professional skills.
Overview
12
12
years of professional experience
Work History
Account Manager
Roche Diagnostics Australia, VENTANA Products VIC/TAS
Melbourne, VIC
07.2021 - Current
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Managed portfolio of 20 accounts totaling $8mio in sales.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed key competitors to respond to competitive threats.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Identified key entry points to enhance market penetration and maximize returns.
- Developed innovative and creative sales pitches to expand prospect understanding of company.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Educated clients on new products or services to increase customer engagement with brand.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Listened attentively to client feedback to create stronger relations and shape business.
- Devised strategies to perform at required goal level and achieve monthly quota.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Trained peers and management team on internal system supports and implementation plans.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Maintained central database of key contacts, risk ratings, financial impact and key issues.
- Built client relationships by acting as liaison between customer service and sales teams.
- Organized joint sales calls with current customers and outside vendors.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Anticipated clients' needs by staying in touch on regular basis.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Negotiated prices, terms of sale and service agreements.
- Contacted regular and prospective customers to explain product features and solicit orders.
- Analyzed and reported on customer activity, business trends and areas of concern with personalised Business Review Meetings (BRMs)
Field Applications Specialist & Account Manager
Roche Diagnostics Australia, VENTANA Products
Perth, WA
07.2018 - 07.2021
- Dual role in supporting the customer for both technical troubleshooting and account management.
- Subject matter expert (SME) for routine IHC and Anatomical Pathology queries
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve target results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Conducted research, gathered information from multiple sources and presented results.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Participated in team-building activities to enhance working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Field Applications Specialist
Roche Diagnostics Australia
Brisbane, QLD
12.2016 - 07.2018
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked with customers to understand needs and provide excellent service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Handled numerous calls per day to address customer inquiries and concerns.
Medical Scientist
St John of God Pathology
Subiaco, Perth
08.2013 - 11.2016
- Position working in a great team, providing Western Australia with high quality, diagnostic pathology services
- Key contributions include:
- Specimen reception/accession
- Specimen cut up – simple, non complex and some complex
- Embedding
- Microtomy
- Immunohistochemistry (IHC)
- Immunofluorescence
- Special stains – Automated and hand stains
- DISH Her2 screening and preparation
- Cryotomy
- Evaluate quality control within the laboratory using standard laboratory test and measurement controls and maintained compliance with safety and risk management guidelines
- Followed standard laboratory procedures to stain and mount biological material on slides for microscopic study and diagnosis.
- Prepared and processed patient specimens for analysis and established proper chronological priorities in testing.
- Trained and mentored new staff to achieve efficiency and maintain daily operational consistency.
- Carefully handled and disposed of biological hazardous materials following strict safety procedures to avoid contamination.
Histopathology Technician
Dorevitch Pathology
Heidelberg, Victoria
05.2011 - 01.2013
- One of Australia’s largest private Pathology Companies
- One of three staff members to handle all duties during the permanent night shift position (9pm-5am)
- Duties included:
- Specimen handling
- Processing
- Embedding
- Microtomy
- Routine Staining
- IHC
- Involved in routine laboratory handling of hazardous materials, heavy lifting and maintenance of specialised equipment.
Student
Victorian Institute of Forensic Medicine, VIFM
Melbourne, VIC
02.2009 - 01.2010
- Work as part of third year Laboratory Medicine Bachelor Degree (Placement year)
- Forensic Histopathology Laboratory:
- Microtomy
- Embedding
- Maintenance and use of processing machines
- Basic tissue cut up & daily laboratory tasks
- Gained great insight into Forensic medicine and Disaster Victim Identification (DVI) procedures during my year at the institute.
Education
Histopathology & Haematology
Australian Institute of Medical Scientist (AIMS)
Bachelor of Applied Science - Laboratory Medicine
Royal Melbourne Institute of Technology (RMIT)
2010
Victorian Certificate of Education (VCE) - undefined
The University High School
2006
Skills
- Account verification
- CRM Systems
- Salesforce expertise
- Sales analysis
- Client rapport
- Business development and planning
- Business process optimization
- Forecasting abilities
- Trend forecasting
- Strategic planning
- Management collaboration
- Product and service sales
- Relationship building and management
- Account development
- Team Training
- Account management
- Local contracts
- Territory Management
- Sales expertise
- Contract Management
- CRM Management
Additional Information
- References available upon request
Timeline
Account Manager
Roche Diagnostics Australia, VENTANA Products VIC/TAS
07.2021 - Current
Field Applications Specialist & Account Manager
Roche Diagnostics Australia, VENTANA Products
07.2018 - 07.2021
Field Applications Specialist
Roche Diagnostics Australia
12.2016 - 07.2018
Medical Scientist
St John of God Pathology
08.2013 - 11.2016
Histopathology Technician
Dorevitch Pathology
05.2011 - 01.2013
Student
Victorian Institute of Forensic Medicine, VIFM
02.2009 - 01.2010
Histopathology & Haematology
Australian Institute of Medical Scientist (AIMS)
Bachelor of Applied Science - Laboratory Medicine
Royal Melbourne Institute of Technology (RMIT)
Victorian Certificate of Education (VCE) - undefined
The University High School
Similar Profiles
Liam ManningLiam Manning
Field Service Engineer at Roche Diagnostics Australia Pty. LimitedField Service Engineer at Roche Diagnostics Australia Pty. Limited
Ronald OviedoRonald Oviedo
Warehouse Operator at Roche Diagnostics Australia Pty LtdWarehouse Operator at Roche Diagnostics Australia Pty Ltd
Ronald OviedoRonald Oviedo
Warehouse Operator at Roche Diagnostics Australia Pty LtdWarehouse Operator at Roche Diagnostics Australia Pty Ltd
Prashant RegmiPrashant Regmi
Django Project Team Leader at Skill SyncDjango Project Team Leader at Skill Sync
Nadia LeggieriNadia Leggieri
Legal Assistant at Slater and Gordon LawyersLegal Assistant at Slater and Gordon Lawyers