Samantha Wojcik
Melbourne,VIC
Summary
A conscientious and compassionate receptionist offering solid skills in customer relations and resilience to handle challenges in fast-paced environments. Energetic and reputable with a strong work ethic, professional demeanor and superb initiative. Proficient in data entry, investigating discrepancies and managing records. Focused on maximising service and comfortable working with little oversight. Highly organised, proactive and punctual with team-oriented mentality.
Overview
11
11
years of professional experience
Work History
Administrative Clerk
Western Health
Footscray, Victoria
04.2013 - Current
- Perform clerical duties such as photocopying, faxing and scanning documents.
- Organise and maintain filing systems both electronically and manually.
- Perform data entry duties to update client information in databases.
- Develop organisational filing systems for confidential customer records and reports.
- Deliver exceptional customer service through direct communication with patients and team members.
- Display strong telephone etiquette, effectively handling difficult calls.
- Identify issues and utilise emotional intelligence and diplomatic communication to defuse.
- Filter emails based on importance and escalate issues to leadership.
- Send patient information via email to external health care providers
- Sort and distribute incoming mail, dispersing to appropriate departments and personnel.
- Train staff members to perform work activities and use computer applications such as Adobe Pro, Share drive functions, Microsoft office.
Education
Bachelor of Arts - Acting
Federation University
Ballarat, VIC12-2012
Skills
- Training and leadership skills
- Time management
- File organisation
- Database entry and compilation
- Effective problem solving
- Proactive team player
- Telephone etiquette
- Proficient in computer systems (ie Adobe Pro, Microsoft office)
- Communication at all levels
Reference
Lindsay Grant
Previous Department Manager
0433 394 410
Timeline
Administrative Clerk
Western Health
04.2013 - Current
Bachelor of Arts - Acting
Federation University