Samantha Wood
Woombye,QLD
Summary
Detail-oriented administrative professional with extensive experience in government and private sectors. Holds Certificate III in Administration and Associate Degree in Sport, with over three years at QLD Health. Founded and managed two small businesses, overseeing operations, social media marketing, and financial management. Recognized for effective prioritization, independent work, and team support with high efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Artist - Own company
Crocodile Dreaming
01.2025 - Current
- Company Overview: https://crocodiledreaming.com
- Acrylic and watercolour artist
- Create and maintain online store/website through Shopify & Printify
- Create contracts, document templates and quoting
- Customer Service
- Created and sold original artwork through online platforms & local art shows
- Design commission pieces based on client requests
- Manage Social Media Account & media creation
- Tracked income/expenses & handled business finances.
Administration Support to the Environmental Manager
Sunshine Coast Hospital & Health Service
07.2025 - 08.2025
- Providing administrational support to the Manager and Managing Director.
- Main point of contact
- Onboarding new employees. Organizing access, inductions and employment contracts, EMF, UAR
- Minute taking of confidential meetings
- Document formatting (Group A & B)
- Data collection and maintaining Excel spreadsheets
- Financial duties – obtaining quotes, producing purchase orders, assessing incoming invoices
Hospital Liaison Officer, Aboriginal & Torres Strait Islander Health
Sunshine Coast Hospital & Health Service
12.2024 - 06.2025
- To provide cultural and emotional support to identified people who enter the hospital service.
- Client engagement skills & relationship building abilities
- Provided support to patients/families through “Sorry Business”
- Provide advice and support in the admission and discharge planning process
- Identify, advocate, and develop appropriate communication strategies to address gaps in services relating to the Aboriginal and Torres Strait Islander community.
- Undertake "cultural assessment/risk screening" to identify patient needs and optimise the patient's recovery
- Develop linkages with all relevant hospital wards, departments, and community services to facilitate admission, discharge planning and referral to follow-up services.
- Maintain accurate client related documentation, reports, and data collection.
- Network and liaise between Aboriginal and Torres Strait Islander community organisations, public sector agencies, patients, their families and Aboriginal and Torres Strait Islander Programs within the Hospital and Health Service.
Disaster Management Officer – A04 Leave relief
Sunshine Coast Hospital & Health Service
08.2024 - 11.2024
- Multiple leave relief contracts over 2 years
- Conduct emergency area warden training sessions using Microsoft Teams to staff of the SCHHS
- Assessing floor plans for accuracy to their facility
- Assisting Chief Emergency Warden and emergency services (QFES) in times of incident activations
- Meeting with BEMS to discuss fire safety requirements for new works at SCUH (Brachytherapy)
- Formatting of Fire Evacuation Plans
- Review of training manuals and content
- Assessment, communication and ordering of 2way battery replacements
- Experience in planned VSS-10 outages
- Work Autonomously
- Developed policies and procedures to ensure compliance with health regulations.
- Facilitated training sessions for staff on best practices and operational protocols.
- Collaborated with multidisciplinary teams to improve patient care strategies.
- Conducted risk assessments to identify and mitigate potential issues in operations.
Disaster Management Administration Officer – A03
Sunshine Coast Hospital & Health Service
08.2022 - 07.2024
- Updated Excel spreadsheets to monitor compliance and incident reports across SCHHS.
- Coordinated monthly with key stakeholders using Microsoft Forms and Power Automate.
- Monitored staff COVID-19 furlough register and email accounts for timely updates.
- Tracked RAT distribution emails and facilitated order troubleshooting with warehouse.
- Formatted plans and documentation for publication to ensure clarity and accessibility.
- Aligned QFES invoices with incident forms, assessing relevance and forwarding to accounts.
- Assisted Coordinator and Officers during incident activations by taking detailed notes.
- Managed office operations to support effective workflows and administrative tasks.
- Updated and successfully cleared high volume of files daily with reliable accuracy.
- Achieved timeline and quality targets when organizing large volume of records.
Therapy Assistant (Mobile)
Sunshine Coast Neural Rehab
10.2021 - 08.2022
- A mobile therapy assistant delivering specific physiotherapy exercises for clients that have neurological diseases or restrictions.
- Strong Interpersonal skills
- Effective communication skills.
- Relationship building abilities
- Assist with some administration tasks - writing up NDIS contracts, using multiple programs to log client data & managing calendars, updating procedures, some reconciling of accounts using Xero accounting system.
- Complete confidentiality.
Owner
Pure Eco Cleaning Services
06.2020 - 08.2022
- Developed and maintained client relationships to enhance satisfaction.
- Implemented effective cleaning procedures across multiple environments (Residential and Hotel).
- Researched sustainable cleaning products for integration into operations.
- Executed invoicing processes using Xero software.
- Created and managed social media accounts to engage with clients.
- Delivered exceptional customer service to support client needs.
- Designed marketing campaigns to attract new customers and drive growth.
Steel Detailer (Remote)
Steel Shop Detailing
11.2014 - 06.2020
- Developed detailed 3D models for steel and concrete structures using Tekla Structures.
- Led projects, ensuring design specifications met project requirements.
- Collaborated with engineers to align design specifications with overall project goals.
- Reviewed project plans to identify and resolve design conflicts proactively.
- Coordinated with fabricators to streamline detailing processes, reducing errors.
- Conducted quality checks on drawings before submission for production approval.
- Prepared accurate cut lists for components required in fabrication processes.
- Provided ongoing technical support to fabricators throughout construction phases.
Dispatch Team Leader
Bowdens Own
05.2018 - 04.2019
- Details can be provided upon request. Noted here for time line purposes only. Role not relevant to application.
Booking Agent
Con-X-ion Airport Transfers
08.2012 - 05.2018
- Details can be provided upon request. Noted here for time line purposes only. Role not relevant to application.
Education
Associate Degree - Sport
USC
01-2023
Certificate 4 - fitness
FitNation
01-2012
Certificate 3 - Administration
SC Business Acadamy
Maroochydore Council01-2001
Nambour State High School
01-1999
Skills
- Project coordination
- Document management
- Problem solving
- Customer service
- Document formatting
- Cultural advocacy
- Task prioritization
- MS office
Volunteer Experience
Wildcats Soccer Club, Team Manager – team U6, U11 (2022) & U12 (2023), Assist the Coach in organizing & coordinating teams by communicating with the committee & parents, advising game times/locations, electronic sign on for each game, administer first aid when required.
References
- Valma, King, Team Leader, 0438 583 845, Aboriginal & Torres Strait Islander Health, Sunshine Coast Hospital & Health Service, work
- Emily, Prior, Senior Coordinator, 0409 235 000, Disaster Management, Sunshine Coast Hospital & Health Service, private
Certification
- Fire Safety Advisor
- Child Safety Blue Card
- Open Drivers Licence
Timeline
Administration Support to the Environmental Manager
Sunshine Coast Hospital & Health Service
07.2025 - 08.2025
Artist - Own company
Crocodile Dreaming
01.2025 - Current
Hospital Liaison Officer, Aboriginal & Torres Strait Islander Health
Sunshine Coast Hospital & Health Service
12.2024 - 06.2025
Disaster Management Officer – A04 Leave relief
Sunshine Coast Hospital & Health Service
08.2024 - 11.2024
Disaster Management Administration Officer – A03
Sunshine Coast Hospital & Health Service
08.2022 - 07.2024
Therapy Assistant (Mobile)
Sunshine Coast Neural Rehab
10.2021 - 08.2022
Owner
Pure Eco Cleaning Services
06.2020 - 08.2022
Dispatch Team Leader
Bowdens Own
05.2018 - 04.2019
Steel Detailer (Remote)
Steel Shop Detailing
11.2014 - 06.2020
Booking Agent
Con-X-ion Airport Transfers
08.2012 - 05.2018
Associate Degree - Sport
USC
Certificate 4 - fitness
FitNation
Certificate 3 - Administration
SC Business Acadamy
Nambour State High School
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