Diligent customer service professional skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Samantha Woodward
Ballajura,WA
Summary
Overview
9
years of professional experience
1
year of post-secondary education
Work History
Services Australia Perth, WA
Service Officer
10.2021 - Current
Job overview
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Referred families to shelters, legal resources, and educational programs.
- Designed individualized service plans that took into account clients' goals and preferences.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Muzz BuzzYokine, WA
Assistant Manager
01.2021 - 09.2021
Job overview
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
TSA GroupPerth, WA
Consultant
11.2020 - 01.2021
Job overview
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collected, arranged, and input information into database system.
Ice DesignsMaddington, WA
Store Manager
08.2019 - 09.2020
Job overview
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Health FreakScarborough, WA
Store Manager
11.2017 - 02.2019
Job overview
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled work hours for Number employees to achieve adequate manpower coverage.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Increased customer service ratings significantly through personable service.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Motivated and rewarded employees to improve engagement.
- Planned and implemented promotional activities to increase customer satisfaction.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Light It Up BalloonsWarnbro, WA
Administration Manager
06.2016 - 12.2017
Job overview
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Managed daily payment processing and drafted related financial documents.
- Drafted and distributed invoices for outstanding payments.
- Processed purchase orders, service contracts and financial reports
Cheryle's FashionsMidland, WA
Retail Store Manager
07.2016 - 11.2017
Job overview
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed routine store inventories.
- Optimized store displays and appearance via strategic merchandising.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Submitted orders for new inventory.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
BBX Australia Osborne Park, WA
Account Manager
03.2014 - 05.2016
Job overview
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Education
North Metropolitan TafeBalga
Certificate 2 from Hairdressing
06.2022 - 12.2022
University Overview
Zumba International Swanbourne, WA
License from Group Fitness
09.2020 - 12.2020
University Overview
Skills
Communication
undefinedTimeline
North Metropolitan Tafe
Certificate 2 from Hairdressing
06.2022 - 12.2022
Service Officer
Services Australia
10.2021 - Current
Assistant Manager
Muzz Buzz
01.2021 - 09.2021
Consultant
TSA Group
11.2020 - 01.2021
Zumba International
License from Group Fitness
09.2020 - 12.2020
Store Manager
Ice Designs
08.2019 - 09.2020
Store Manager
Health Freak
11.2017 - 02.2019
Retail Store Manager
Cheryle's Fashions
07.2016 - 11.2017
Administration Manager
Light It Up Balloons
06.2016 - 12.2017
Account Manager
BBX Australia
03.2014 - 05.2016
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