Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Wright

Brisbane,QLD

Summary

Agile and adaptable staff leader with a motivational approach and upbeat nature. Skilled at training employees and leveraging organised approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style, focused on maximising engagement and satisfaction.

I have proven and developed, implement business management initiatives. Created business strategies, allocates resources, finds ways to increase productivity and assesses employee performance. Bridges communication between partners and suppliers with strong business acumen and managerial abilities. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of post-secondary education
13
13
Certifications

Work History

Team leader

Rural Lifestyle Options Australia


  • Experience in the development and delivery of services for people with an intellectual and developmental disability
  • I use my skills in mediation and negotiation, collaboration, and consultation to gather information to enable effective referrals by being flexible, maximising choices and maintaining independence
  • Promote relationships or being point of contact with relevant people associated with the clients to achieve desired outcomes
  • Work to explore and resolve their practical complex needs, expectations, and goals
  • Staff Inductions
  • I am Innovative, and meet responsibilities using a resourceful and creative approach to contribute to projects to enhance the company's service deliveries
  • Record Management – Monthly reporting containing information that can inform work plans for Quality Management and continuous improvement
  • Provide relevant, clear, and factual written information
  • Conduct internal audits problem-solve, negotiate solutions, Identify, improvements using understanding of risk/quality framework
  • Conduct internal audits problem-solve, negotiate solutions, Identify, improvements using understanding of risk/quality framework
  • Record, monitor and investigate changes in behavior
  • Set schedules, timelines for goals, tracking milestones and reporting on signs of progress
  • Provide coaching and feedback
  • Ensuring my own behavior was consistent with the disability service standards and organisation mission and values
  • I have proven ability to think innovatively, affect change, and shape positive workplace culture
  • High level customer/sales and networking/marketing service skills
  • Encourage staff and participants to live an active and sociable life with family, friends, and community.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Set up and calibrated machinery to meet specific production requirements.
  • Cross-trained and provided backup support for organizational leadership.
  • Coordinated weekly meetings for internal and external groups.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Assisted with new hire processing and existing training programs.
  • Confirmed confidential budget reports remained up-to-date for manager.
  • Supported office business development and customer service.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Worked with colleagues to create prototypes for designs and training materials.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Implemented new working processes to deliver multiple improvements.
  • Led team of 30 members while providing exceptional customer service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Activities Manager / Events & Respite / Volunteer Manager

WONGABURRA Aged Care
  • Coordination / Planning, Rostering / Scheduling of Activities & Outings
  • First Port of Call/Contact for Families/ Management and Nursing team Activities, residents' issues, outcomes, updates, concerns, and grievances
  • Reporting and meeting with: Stakeholders, Management, R.N / Respite Manager, Kitchen Manager, Volunteers.
  • Conducted site visits, artist walkthrough and other pre-event meetings with third parties to explain event objectives, site restrictions and performance expectations.
  • Inhouse Residential Record Management – Observations on the resident's activity attendance with mobility, incidents report while always maintaining the resident's dignity and wishes.
  • Improved recreational programming based on feedback from customers and employees.
  • Developed and maintained connections with performers, agents and promoters to accumulate robust options for entertainment activation.
  • Established vendor relationships to access timely services in support of events.

Supports Co-Ordinator and Lifestyle Support Worker

Lifestyle Options Australia
  • 4 + years
  • Prime Learning / EVOCCA 7 Years Distribution Supervisor 2 Years
  • Prime Learning and A.C.T.E Admin & Student Services 6 months Record/Evidence Management and Online Student Reporting 12 months
  • Collaborated with team members to achieve target results.
  • Conducted research, gathered information from multiple sources and presented results.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Worked with customers to understand needs and provide excellent service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Monitored company inventory to keep stock levels and databases updated.
  • Resolved problems, improved operations and provided exceptional service.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

OHS Officer

Evocca College
  • Auditor 1.5 years
  • Prime Learning Digital Printer 12 months Student Resources distribution and reporting 1.5 years.
  • Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
  • Optimized new employee training on gear and procedures to maximize team safety.
  • Eliminated dangerous behaviors potentially impacting worker safety in [Type] settings through careful analysis and process optimization.
  • Developed recommendations to reduce hazards by improving gear, behaviors and procedures.
  • Recommended measures to help protect workers from potentially hazardous work methods, processes and materials.
  • Provided new-employee health and safety orientations and developed materials for presentations.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Carried out day-to-day duties accurately and efficiently.
  • Increased customer satisfaction by resolving issues.

Distribution Supervisor

PrimeLearning
  • Completed daily cycle counts and assisted with monthly audits.
  • Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites.
  • Updated computer tracking system with latest product movements.
  • Processed and restocked returns.
  • Managed and maintained warehouse to comply with company policies and federal regulations.
  • Coordinated storage locations and product movements.
  • Uncovered and resolved errors with minimal oversight.
  • Checked shipments against paperwork and signed documents.
  • Picked orders, scanned products and packed boxes.
  • Collaborated with other departments on supply and quality issues.
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.
  • Worked closely with personnel, customers and contractors to resolve problems.
  • Motivated workers to exceptional performance through implementation of new strategies.
  • Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.
  • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
  • Enhanced slot control of freight in warehouse by optimizing organization efforts.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Researched developments in applicable regulations to advise management on necessary changes to company policies.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
  • Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Kept corporate departments and customers updated on critical shipments.
  • Directed system updates to boost productivity and control recordkeeping errors.
  • Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
  • Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Managed over $4 million in inventory and 5 employees.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Accelerated consumer purchasing habits by increasing distribution and availability across range of retail outlets.
  • Employed automated systems and Intermec RF units to optimize inventory management.
  • Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
  • Tagged and shelved Student resources for 40,000 students resources using first-in, first-out storage scheme.

Education

Diploma Logistics - Distribution And Logistics

College of Warehousing
Victoria
02.2016 - 12.2016

Assist in Medication Administration Certificate Safe Handling of People Certificate Mealtime assistance Certificate Peg Feeding Certificate Client Services Induction/Service Agreements Supporting People to stay Infection Free. Indigenous Cultural Awareness Foundation Course Adult Mental Health First Aid course. - undefined

Diploma of Management

Primelearning
Loganholme
02.2012 - 10.2012

Diploma of Occupational Health & Safety

Australian College of Training & Employment
Loganholme, QLD
07.2011 - 07.2012

Leaders of Tommorow

Scouts Australia
Samford
01.2015 - 06.2020

Skills

  • Staff education and training
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Certification

Cultural Awareness H.A.C.C Workforce Skills Development Strategy

Timeline

Diploma Logistics - Distribution And Logistics

College of Warehousing
02.2016 - 12.2016

Leaders of Tommorow

Scouts Australia
01.2015 - 06.2020

Diploma of Management

Primelearning
02.2012 - 10.2012

Diploma of Occupational Health & Safety

Australian College of Training & Employment
07.2011 - 07.2012

Team leader

Rural Lifestyle Options Australia

Activities Manager / Events & Respite / Volunteer Manager

WONGABURRA Aged Care

Supports Co-Ordinator and Lifestyle Support Worker

Lifestyle Options Australia

OHS Officer

Evocca College

Distribution Supervisor

PrimeLearning

Assist in Medication Administration Certificate Safe Handling of People Certificate Mealtime assistance Certificate Peg Feeding Certificate Client Services Induction/Service Agreements Supporting People to stay Infection Free. Indigenous Cultural Awareness Foundation Course Adult Mental Health First Aid course. - undefined

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