I bring a comprehensive background in delivering efficient client support and customer service in differing roles in my career. Known for reliability and ability to adapt to change, ensuring smooth operations meeting customer needs in a variety of employment. Possesses strong organisational skills and collaborative mindset that fosters a strong positive team environment.
Overview
14
14
years of professional experience
Work History
Endorsed Enrolled Nurse
Western Health-Aged Care and Mental Health Unit
03.2019 - 04.2022
Administered medications and treatments as prescribed by healthcare providers.
Monitored patient vital signs and documented changes in electronic health records.
Collaborated with interdisciplinary teams to develop and implement care plans.
Educated patients and families on health management and disease prevention strategies.
Evaluated patient responses to interventions, adjusting care plans as necessary for improved outcomes.
Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
Endorsed Enrolled Nurse
Western Health-Adult Psychiatric Unit
06.2017 - 02.2018
Provided acute care support to mental health patients, transferred from ED.
Assisted in the coordination of patient care activities to enhance efficiency.
Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
Conveyancing Clerk for Various Law Firms
Voitin Lawyers, SK Lawyers, Demarco Lawyers and MSA Lawyers
02.2008 - 12.2014
Managed property transactions from initiation to completion, ensuring compliance with legal requirements.
Prepared and reviewed conveyancing documentation, maintaining accuracy and attention to detail.
Communicated with clients, solicitors, and real estate agents to facilitate smooth transaction processes.
Proficient in answering customer enquiries.
Conducted title searches and property investigations to identify potential issues or discrepancies.
Streamlined the conveyancing process by maintaining accurate and organized client files.
Expedited the completion of property transactions with efficient management of deadlines and relevant documentation.
Education
Associate Diploma of Nursing - Enrolled Nurse
VUT
St Albans
02-2015
Diploma Of Financial Services - Conveyancing
RMIT
Melbourne, VIC
12-2009
Skills
Interdisciplinary collaboration
Clinical assessment documentation
Acute care support
Clinical judgment application
Client communication skills
Deadline management
Client communication
Team mentoring
Multitasking capacity
Confident with computer skills
Teamwork and collaboration
Timeline
Endorsed Enrolled Nurse
Western Health-Aged Care and Mental Health Unit
03.2019 - 04.2022
Endorsed Enrolled Nurse
Western Health-Adult Psychiatric Unit
06.2017 - 02.2018
Conveyancing Clerk for Various Law Firms
Voitin Lawyers, SK Lawyers, Demarco Lawyers and MSA Lawyers
Enrolled Nurse & supervisor (part-time) at St Judes Guildford Village (Mental health and aged care services)Enrolled Nurse & supervisor (part-time) at St Judes Guildford Village (Mental health and aged care services)
Suicide Prevention Peer Support Worker at Mid North Coast local health District- NSW Health- Kempsey Mental Health UnitSuicide Prevention Peer Support Worker at Mid North Coast local health District- NSW Health- Kempsey Mental Health Unit