Samantha Young

• Developed and maintained training materials, handouts, and presentations.
• Conducted train-the-trainer sessions to ensure trainers are prepared to deliver courses effectively.
• Coordinated with subject matter experts in order to develop comprehensive training content.
• Identified areas for improvement within existing training programs and provided recommendations for change.
• Monitored instructor performance during delivery of courses and provided feedback as needed.
• Collaborated with internal stakeholders on the design and implementation of customized learning solutions.
• Delivered virtual instructor-led training sessions via video conferencing technology.
• Developed interactive eLearning modules utilizing authoring software such as Articulate.
• Prepared detailed reports analyzing course completion rates.
• Managed multiple projects simultaneously while adhering to tight deadlines.
• Maintained accurate records of all completed trainings in the organization's Learning Management System.
• Provided ongoing coaching and mentoring services to help learners improve their skillsets.
• Assisted in creating an effective onboarding program for new employees.
• Organized educational seminars and workshops related to professional development topics.
• Worked closely with vendors in order to secure appropriate resources for upcoming trainings.
• Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
• Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
• Tracked attendees, participation and understanding of course material.
• Trained employees on new software with minimum level of frustration and training friction.
• Managed training calendars to inform participants of upcoming training session topics and dates.
• Identified areas for improvement in training programs and collaborated with training team to implement changes.
• Evaluated effectiveness of training programs and recommended improvements to upper management.
• Organized handbook and course documentation for participants.
• Coordinated training session logistics by preparing equipment and securing facilities.
• Curricula creation and maintaining the Training Needs Analysis.
• Auditing data entry to ensure proficiency of training at Blackwater Mine. The process contains assurance to criteria relevant to specific content and determine compliance and allow for the identification and rectification of any issues.

• Created and distributed documents, such as agendas and meeting minutes.
• Assisted with the preparation of reports, presentations, and spreadsheets.
• Organized and maintained files, including electronic records.
• Managed daily calendars for multiple staff members.
• Answered incoming calls in a professional manner.
• Provided administrative support to management team.
• Coordinated meetings and travel arrangements for employees.
• Performed data entry tasks accurately within specified timeframes.
• Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
• Greeted visitors in a courteous manner and provided assistance when necessary.
• Ordered office supplies as needed to maintain adequate inventory levels.
• Supported HR functions by preparing new hire packets and conducting onboarding activities.
• Assisted with special projects as requested by management team.
• Greeted visitors or callers to handle questions or direct to appropriate staff.
• Checked stock to determine inventory levels and maintain office supply products.
• Organized both physical and digital files and updated reports to coordinate project materials.
• Tracked and submitted employee timesheets to prepare for payroll processing.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Responded effectively to sensitive inquiries or complaints.
• Provided secretarial and office management support while building cooperative working relationships.
• Directed customer communication to appropriate department personnel.
• Coordinated appointments, meetings and conferences.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Prepared and prioritized calendars and correspondence.

• Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
• Conducted needs assessments to identify gaps in employees' skills and knowledge.
• Organized and scheduled on-site and off-site trainings for staff members.
• Maintained accurate records of all trainings conducted.
• Provided feedback to trainers regarding the effectiveness of their sessions.
• Assisted in designing, developing, and implementing new training methods and techniques.
• Monitored participants' progress during the training session.
• Evaluated employee performance before, during, and after training sessions.
• Analyzed current processes and procedures to identify areas for improvement through training initiatives.
• Ensured that all necessary equipment was available prior to a session commencing.
• Provided ongoing support to internal customers throughout the entire training process.
• Facilitated group discussions among trainees regarding topics covered during a session.
• Delivered presentations outlining best practices related to specific job roles or tasks.
• Supported onboarding of new employees by hosting orientation sessions.
• Mentored and onboarded new staff members to establish top client satisfaction.
• Organized handbook and course documentation for participants.
• Trained and developed departmental employees on new software systems such as Successfactors.
• Coordinated training session logistics by preparing equipment and securing facilities.
• Identified areas for improvement in training programs and collaborated with training team to implement changes.
• Explained goals and expectations required of trainees.
• Created and offered additional materials to enhance training.
• Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
• Obtained and organized manuals, guides and visual materials for development and training purposes.
• Selected and assigned instructors to conduct training.

I have grouped all of my machinery experience together. I have worked at Blackwater Mine, Curragh and Curragh North and Dawson Mine. Over the years i have been involved in Pre Strip Mining and Coal Removal. I have operated a variety of heavy machinery such as:

• Electric and Mechanical Haul Trucks - including articulated haul trucks, rear dumps and Kress haulers
• Water Trucks
• Graders
• Loaders electric and mechanical (small and large)
• Bobcat

In my role i was responsible for the following:

• Assessed job sites to determine the most appropriate and efficient route for heavy machinery operation.
• Maintained accurate records of daily operations, including fuel usage and maintenance requirements.
• Performed routine inspections on equipment to ensure proper functioning.
• Moved earth and other materials with bucket attachments.
• Loaded trucks with material from stockpiles or pits using loader buckets.
• Followed safety regulations while operating all types of heavy machinery.
• Conducted pre-operational checks on machines prior to use in order to detect any malfunctions or damages.
• Utilized GPS systems when necessary for navigation purposes during operation of large scale projects.
• Leveled ground surfaces by cutting away excess material or filling in low areas with additional soil or aggregate materials.
• Ensured that all safety protocols were met throughout the duration of each project.
• Followed safety regulations while operating equipment to achieve safe conduct.
• Kept equipment fueled and ready for immediate use to support scheduling demands.
• Performed pre-shift and post-shift equipment inspections and accurately completed reports to support company policy.
• Learned about new equipment and related attachments while maintaining knowledge of items used daily to meet job requirements.
• Loaded and offloaded rocks, debris and other materials from heavy equipment.
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• Followed signals from ground crew and other operators to safely move materials and prevent dangerous interactions or missed cues.
• Employed heavy equipment operation best practices resulting in minimal complaints or incidents.
• Operated front end loader to move dirt and different base materials.
• Drove and maneuvered equipment in successive passes over working areas to remove topsoil, vegetation or rocks.
• Coordinated machine operations with other site personnel to keep materials moving smoothly and prevent accidents.
• Loaded and moved dirt, rocks, equipment and materials.
• Kept records of material or equipment usage and completed entries in production logs.
• Positioned or moved loads in response to hand or audio signals from crew members.