Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
SAMANTHA JAYNE TAYLOR

SAMANTHA JAYNE TAYLOR

ICT Analyst / Coordinator
Upper Coomera

Summary

A hardworking and passionate team player with strong analytical and organizational skills eager to secure the [Job Title] position advertised.

Diligent, dependable, and successful at managing multiple priorities with a positive attitude, with a willingness to take on added responsibilities to help the business / team achieve company goals.

A 'Fail Forward' perspective, being transparent and taking ownership.

A seasoned collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments. Comfortable working in a Hybrid or Remote arrangement.

Overview

22
22
years of professional experience
4
4
years of post-secondary education

Work History

IT Coordinator

Derivco
Durban
05.2019 - Current
  • Collect and analyze large amounts of High Severity Incident data from various sources to identify trends and patterns
  • Create reports and dashboards in Power BI to visually represent data and insights on High Severity Incidents
  • Work with cross-functional teams to understand their reporting needs and provide relevant data
  • Transformation & analysis of reports & queries as required by applying understanding of business domain & data, to provide actionable insights & understanding of operational trends
  • Develop and maintain automated reporting processes to ensure the accuracy and timeliness of data
  • Collaborate with developer to ensure data is properly structured and easily accessible for reporting purposes
  • Provide data-driven insights and recommendations to support business decisions
    Continuously monitor and evaluate data quality to ensure the accuracy of reports, including carrying out manual comparisons from time to time to ensure consistency of data
  • Troubleshoot data and reporting issues and provide support to end-users as needed
  • Basic SQL Server Management Studio queries
  • Continuous interrogation of processes & procedures to ensure consistent growth & improvement within the team & business
  • Contribution to the design & development of in-house applications & integrations with current systems & requirements
  • Work with corporate & internal stakeholders to manage interface changes, including the coordination of testing & approvals
  • Business domain knowledge & application relating to NOC applications & databases
  • Reporting and Analysis of Incident Management data in order to advise business on trends
  • Keep & maintain accurate electronic records on behalf of the Manager & teams, managing team leave & approvals, approving overtime claim requests, managing team shift list, OKR Tracking & Reporting, managing confluence space, as well as providing an administrative function to manage POC’s & associated vendor & contract processing
  • NOC & Incident Management Process & Procedure audits
    Take minutes meetings when necessary & distribute to relevant stakeholders. Follow up on any necessary action items, assist team with logging calls, PR’s & arranging & tracking payments with Finance, & planning, organizing & managing team events / celebrations, conferences & training

IT Problem Administrator

Derivco
Durban
12.2018 - 05.2019
  • To complete Problem Investigations relating to High Severity Incidents timeously; Creating and Tracking Preventative Tasks assigned to Teams; Preparing KPI Reports and Dashboards; Preventative Task Management; Executive Reporting: Following up on Post Severity Reports, Collating information, Compiling and Distributing Executive Reports for Executive Teams; Tracking High Severity Incidents to closure / resolution; Reporting on High Severity Incidents & Root Causes; Customising Reporting to requested formats; ad hoc Team Administration including scheduling meetings and Reporting; as well as ad hoc support to the NOC.

Project Manager

Bytes System Integration
Durban
11.2017 - 11.2018
  • Project Management support to Client; Monitoring, Tracking and Reporting on Project Tasks status; Project Costs Budgeting, Forecasting, Monitoring and Reporting; Meeting attendance and minute taking; Identifying risks and communicating these to Project Team, Planning with Project Team & Stakeholders; Timesheet monitoring and Monthly Billing.

Supervisor

SGS South Africa (Pty) Ltd
Durban
01.2012 - 09.2016
  • Providing overall support service to all Environmental Operational units (SGS South Africa Environmental) to coordinate and manage projects from initial enquiry, to project acquisition, site work planning, resource planning & project execution feedback for ambient monitoring service, stack sampling, general environmental services and equipment supply
  • Reporting directly to Business Manager
  • Additional responsibilities including proposal preparation, receipt of orders, reconciliation of proposals submitted vs
  • Orders received to ensure ordered projects are scheduled and resources allocated and communicated with, weekly and monthly project planning schedules, forecast of projects based on orders and revenue potential, update all physical, equipment and human resources, planning & allocating all resources for project execution, identify and indicate all schedule conflicts to Managers, weekly / monthly project execution meetings, planning and delegating all safety related & medical inductions required for site work, assist with tender documentation preparation and/or technical proposal preparation for projects, as well as basic maintenance of SharePoint sites.

Project Administrator

DERIVCO
Durban
09.2008 - 06.2009
  • Worked in team of 11 people, responsible for supporting Project Managers in all aspects of projects including taking Minutes, updating MS Project Plans and providing general administrative support
  • Learned how to work effectively in team environment and gained experience of working on MS Project 2007 and Enterprise Project Management (EPM).

Receptionist/Sales Assistant

Rinaldo Veterinary Clinic
Durban
03.2007 - 08.2008
  • Duties included meeting and greeting clients, booking appointments, managing stock, answering telephones, assisting with medical dispensing
  • Learnt importance of customer service and building relationships with customers.

Approvals Technician/Project Co-ordinator

Arcadia Group Limited
London
07.2004 - 11.2006
  • Duties included being responsible for coordination of applying for and obtaining pre-project approvals, ensuring that these were received in formal manner to allow projects to proceed.

Property Administrator

Prudential Property Investment Managers LTD
London
07.2002 - 06.2004
  • Duties included providing administrative support to Surveyors, Associate Director and Assistant Management Surveyors, including preparation of License Applications, coordinating meetings, travel and accommodation, invoices and filing systems.

Help-Desk Coordinator

Whitbys, OCS Group
London
12.2000 - 06.2002
  • Duties included coordination of reactive maintenance for Housing Associations & Property Investment Companies, insurance claims and invoicing, bookings and day to day activities of staff.

Receptionist/Personal Assistant

Berkeley court Bed & Breakfast
Durban
06.2000 - 10.2000
  • Duties included being responsible for coordinating bookings, welcoming guests, organizing conferences and processing payments and salaries, as well as day-to-day running of Guest House.

Sales Assistant

Watches Unlimited
Durban
06.1999 - 10.2000
  • Duties included serving customers, handling and minor repairs of watches, invoicing and processing payments and banking.

Receptionist/Personal Assistant

Seaclad maritime (Pty) Ltd
Durban
01.1998 - 05.2000
  • Duties included answering and directing calls within the Company and dealing with Clients telephonically and in person.

Education

Certificate - Mastering Business Analysis

PM Ideas
Durban, South Africa
06.2022 - 06.2022

Various Soft skill (Leadership, Diversity, Inclusion, Communication etc) courses through LinkedIn Learning & Udemy - Soft Skills

LinkedIn Learning / Udemy
Durban, South Africa
01.2018 - 01.2021

Certificate - Certified Scrum Master

Scrum Alliance
Durban, South Africa
10.2019 - 10.2019

ITIL Foundation Certification - ICT Service Management

Axelos
Durban, South Africa
10.2018 - 10.2018

Diploma - Project Management

VARSITY COLLEGE
Durban, South Africa
01.2007 - 06.2007

Matric Exemption -

NORTHLANDS GIRLS HIGH SCHOOL
Durban, South Africa
01.1998 - 12.1998

Skills

Highly Analytical, Detail and Process Orientated

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Interests

Camping

Hiking

Walking

Passionate about Animals

Timeline

Certificate - Mastering Business Analysis

PM Ideas
06.2022 - 06.2022

Certificate - Certified Scrum Master

Scrum Alliance
10.2019 - 10.2019

IT Coordinator

Derivco
05.2019 - Current

IT Problem Administrator

Derivco
12.2018 - 05.2019

ITIL Foundation Certification - ICT Service Management

Axelos
10.2018 - 10.2018

Various Soft skill (Leadership, Diversity, Inclusion, Communication etc) courses through LinkedIn Learning & Udemy - Soft Skills

LinkedIn Learning / Udemy
01.2018 - 01.2021

Project Manager

Bytes System Integration
11.2017 - 11.2018

Supervisor

SGS South Africa (Pty) Ltd
01.2012 - 09.2016

Project Administrator

DERIVCO
09.2008 - 06.2009

Receptionist/Sales Assistant

Rinaldo Veterinary Clinic
03.2007 - 08.2008

Diploma - Project Management

VARSITY COLLEGE
01.2007 - 06.2007

Approvals Technician/Project Co-ordinator

Arcadia Group Limited
07.2004 - 11.2006

Property Administrator

Prudential Property Investment Managers LTD
07.2002 - 06.2004

Help-Desk Coordinator

Whitbys, OCS Group
12.2000 - 06.2002

Receptionist/Personal Assistant

Berkeley court Bed & Breakfast
06.2000 - 10.2000

Sales Assistant

Watches Unlimited
06.1999 - 10.2000

Matric Exemption -

NORTHLANDS GIRLS HIGH SCHOOL
01.1998 - 12.1998

Receptionist/Personal Assistant

Seaclad maritime (Pty) Ltd
01.1998 - 05.2000

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SAMANTHA JAYNE TAYLORICT Analyst / Coordinator