Samantha Ellis
Dovida - Home Instead
UPPER MOUNT GRAVATT,QLD
2027
years of professional experience
Dedicated Community Aged Care Worker excelling in patient care, emotional support, and personalized service. Proven ability to foster trust while enhancing clients’ daily living and well-being.
Work History
Community Aged Care Worker
4 Years 9 Months- Delivered personalized care to clients, enhancing their daily living activities and emotional well-being.
- Assisted clients with mobility, promoting independence and safety in home environments.
- Administered medication according to care plans, ensuring compliance and health monitoring.
- Developed strong relationships with clients and families, fostering trust and communication.
- Maintained accurate documentation of client progress and care activities for continuity of service.
- Collaborated with healthcare professionals to coordinate comprehensive care strategies for clients.
- Trained new staff on best practices in aged care, promoting consistency in service delivery.
- Implemented feedback mechanisms to improve service quality based on client needs and preferences.
- Assisted clients with daily living activities, promoting independence and overall well-being...
- Provided compassionate companionship to clients, fostering a strong sense of community and belonging.
- Implemented fall-prevention strategies within clients'' homes to reduce risk of injury due to slips or trips.
- Monitored client health and reported changes or concerns to appropriate healthcare professionals in a timely manner.
- Developed tailored care plans for clients, ensuring their physical, emotional, and social needs were met.
- Conducted regular safety checks within clients'' homes, identifying potential hazards and implementing prevention measures.
- Coordinated meal planning and preparation for clients based on individual dietary requirements and preferences.
- Facilitated social activities for clients, encouraging engagement and participation in community events.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Conducted in-home visits to provide supportive services.
Real Estate Property Manager
2 Years 1 Month- Developed and implemented budget plans, controlling costs while enhancing property value.
- Managed property operations, ensuring compliance with local regulations and company policies.
- Oversaw tenant relations, addressing concerns and maintaining high satisfaction levels.
- Coordinated maintenance schedules, optimizing response times for service requests.
- Mentored junior staff in effective property management practices and customer service standards.
- Streamlined leasing processes, improving turnaround time for tenant applications and agreements.
- Evaluated prospective tenants through thorough screening processes, minimizing risk for owners while maintaining a high-quality resident base.
- Increased tenant retention rates through proactive engagement efforts such as regular check-ins and prompt response to feedback or concerns.
- Trained new property management staff members on best practices and company-specific policies to ensure uniformity across all managed properties.
- Coordinated scheduled inspections efficiently, ensuring that each property met both internal standards as well as legal requirements for safety and habitability.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Receptionst
- Managed phone calls efficiently, providing information about services and scheduling appointments.
- Handled customer inquiries promptly, ensuring positive experiences through effective communication.
- Greeted visitors warmly and directed them to appropriate areas within the farm.
- Assisted in maintaining cleanliness and organization of reception area for a welcoming environment.
- Handled all bookings and banking
- This was our family business
- Managed daily financial operations, including budgeting and expense tracking.
Customer Service Manager
20 Years 1 Month- Managed escalated customer inquiries, resolving issues efficiently and effectively.
- Led customer service initiatives to enhance client satisfaction and retention.
- Developed training programs for team members to improve service delivery standards.
- Implemented feedback mechanisms to identify areas for process improvement.
- Analyzed customer data to drive strategic decision-making and service enhancements.
- Mentored junior staff, fostering a culture of continuous improvement and professional development.
- Established performance metrics to evaluate team success and drive accountability in service delivery.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Education
No Degree - Business And Commercial Studies
Skills
Housekeeping management
Patient care
Personal hygiene assistance
Emotional care
Interests
I enjoy sketching and drawing
which helps improve my creativity and attention to detail.
Enjoy participating in [activity] for overall physical and mental well-being.
Gardening
Baking
Offering time and support to shelters for the homeless
women
and animals.
Music
Getting involved in local advocacy groups to promote positive change in the community.
I enjoy helping others and giving back to the community.
I participate in low-impact exercises to strengthen core muscles.
Volunteering
Outdoor Recreation
Volunteering for community initiatives to give back to local communities and make a positive impact.
Fundraising Events
I have a passion for photography and editing photos.
Team Sports
Astrology
Timeline
Community Aged Care Worker
Dovida - Home Instead
11.2021 - 08.2026Read More
Real Estate Property Manager
Stellario
01.2020 - 02.2022Read More
Customer Service Manager
Bank Of Queensland
06.1997 - 07.2017Read More
Receptionst
Mini Mates Miniature Horse Farm
2017 - 2021Read More
Clairvaux Mackillop College
No Degree from Business And Commercial Studies
Read More
2 x Qld day awards, Award for volunteering. Life Member of Easts Mount Gravatt JRLFC,
I have received 2 Qld day awards. One for my volunteering work and the other for my dedication to Women in League. I am also a life member of Easts Mount Gravatt Junior Rugby League Club. I also won $10000 for my Rugby League club when I was working at the Bank of Qld for my performances outside of work. I have received Manager of the Year and Volunteer of the year at the club several times. I was honoured to receive a Life Membership at the Easts Mt Gravatt JRLFC is 2015.