Samantha (Sammy) Millman
Wallan,VIC
Summary
I am an energetic person looking to utilise my skills to help others in a caring sensitive way, everyone is entitled to individualised holistic care.
I have experience with palliative care, aged care, disability, mental health and neurological health problems.
Overview
21
21
years of professional experience
3969
3969
years of post-secondary education
Work History
Business Owner Community Services
Jewel Assistance Pty Ltd
Coffs Harbour
03.2021 - 08.2025
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Managed daily operations, ensuring efficient workflow and service delivery.
- Trained new staff on company policies and customer service standards.
- Oversaw daily operations of the business and provided guidance when needed.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Assisted clients with daily living activities and personal care.
- Developed and implemented individualized support plans for clients.
- Collaborated with healthcare professionals to enhance client care strategies.
- Provided emotional support and companionship to clients in need.
- Ensured a safe and clean environment for clients at all times.
- Assisted in developing self-care skills such as personal hygiene practices.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Managed challenging behaviors through positive reinforcement techniques.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Encouraged independence by teaching skills needed for everyday life.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Developed strategies to help individuals cope with their disability.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Facilitated communication between nonverbal individuals using sign language or other methods.
- Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
Care Assistant
RFBI Masonic village
Bellingen, New South Wales
12.2024 - 07.2025
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted residents with care and compassion.
- Worked with diverse people respecting culture and beliefs
- Performed duties in hostel and nursing home.
Customer Service Manager
Woolworths
Coffs Harbour
11.2009 - 07.2021
- Led customer service team in delivering exceptional support and resolving inquiries.
- Trained staff on customer service protocols and best practices for efficiency.
- Managed scheduling and shifts to ensure adequate coverage during peak hours.
- Collaborated with management to align service goals with company standards.
- Managed daily operations including scheduling, budgeting and ordering supplies.
- Organized fundraising events to engage community and increase donor participation.
- Managed order placements and tracked deliveries to ensure timely arrivals.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Community Support Worker
Kincare
Coffs Harbour
12.2004 - 03.2009
- Supported clients with daily living activities and personal care needs.
- Collaborated with healthcare teams to develop tailored care plans.
- Assisted clients in accessing community resources and services.
- Provided emotional support and companionship to enhance client well-being.
- Maintained accurate records of client progress and care activities.
- Coordinated transportation for clients to appointments and social events.
- Educated families on caregiving techniques and available support options.
- Advocated for client rights and needs within the community framework.
- Supported clients during medical appointments, advocating on their behalf when needed.
- Provided emotional support and encouragement throughout treatment process.
- Provided transportation for clients to various appointments or activities as required.
- Provided support to individuals with disabilities in activities of daily living.
- Participated in team meetings, providing input regarding client care plans.
- Assisted clients in developing life skills and independent living abilities.
- Ensured the physical safety of each client through regular check-ins and monitoring of behaviors.
- Created a safe environment by identifying potential risks and implementing appropriate interventions.
Education
Enrolled Nurse - Diploma of Nursing
NSW TAFE
04.2024 - 08.2025
Physical Therapy Aide - Physical Therapy Aide
Thompson Education Direct
02.2007 - 10.2007
Cert 3 Aged Care - Cert 3 Aged Care
TAFE NSW
05.2024 - 12.2004
Toormina High School
ToorminaSpringwood High School
Springwood Skills
- Patient care
- Customer service
- Team collaboration
- Team training
- Empathy
- Willingness to work
- Punctual and reliable
- Fast learner
- Adaptable to situations
- Communication skills
- Problem solving
- Time management and multitasking
- Cultural sensitivity
Timeline
Care Assistant
RFBI Masonic village
12.2024 - 07.2025
Cert 3 Aged Care - Cert 3 Aged Care
TAFE NSW
05.2024 - 12.2004
Enrolled Nurse - Diploma of Nursing
NSW TAFE
04.2024 - 08.2025
Business Owner Community Services
Jewel Assistance Pty Ltd
03.2021 - 08.2025
Customer Service Manager
Woolworths
11.2009 - 07.2021
Physical Therapy Aide - Physical Therapy Aide
Thompson Education Direct
02.2007 - 10.2007
Community Support Worker
Kincare
12.2004 - 03.2009
Toormina High School
Springwood High School
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