Sama Pouyadel
205/8 Marian St Killara
Summary
I am a responsible individual with strong planning and organizational abilities. Throughout my successful career, I have consistently empowered coworkers to efficiently handle their daily tasks and exceed customer expectations. As a reliable and compassionate mentor, I excel at active listening and delivering results. My experience working with diverse age groups has fostered deep connections, enabling me to inspire and motivate others.
Overview
13
13
years of professional experience
Work History
Cafe and Restaurant Manager
Mamma Teresa
08.2023 - 08.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Sales Assistant
Zara
11.2022 - 08.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Manager
Mamma Teresa Italian Restaurant
09.2021 - 12.2022
- Onboarded new employees with training and new hire documentation.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
Private Nanny
Nazanin Aliakbari
02.2019 - 06.2020
- Developed strong relationships with parents, maintaining open communication about their child's progress and needs.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
Assistant Manager
Mamma Teresa Italian Restaurant
08.2018 - 09.2021
- Managed food resources, memorized orders and coordinated customer service.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Collaborated with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Childcare Assistant
Ava
04.2014 - 11.2016
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Engaged with children individually to encourage physical activity and academic curiosity.
Accountant and Manager
Dastine Kala Persian Handicraft
03.2013 - 12.2014
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Gathered financial information, prepared documents, and closed books.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
Sales Assistant
Mango Clothing Store
09.2011 - 01.2013
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Completed orders and organized product deliveries to meet customer timetables.
- Worked independently with minimal supervision.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Certificate III in Early Childhood Education
TAFE NSW
Hornsby, NSWBachelor of Software Engineering -
Tehran
08.2006
Skills
- Staff Management
- Selling Skills
- Store Opening and Closing
- Customer Service
- Willingness to Learn
- Team Member Motivation
Availability
Weekdays: Full-day
Saturday: Full-day
Reference
Reference available upon request.
Timeline
Cafe and Restaurant Manager
Mamma Teresa
08.2023 - 08.2024
Sales Assistant
Zara
11.2022 - 08.2023
Manager
Mamma Teresa Italian Restaurant
09.2021 - 12.2022
Private Nanny
Nazanin Aliakbari
02.2019 - 06.2020
Assistant Manager
Mamma Teresa Italian Restaurant
08.2018 - 09.2021
Childcare Assistant
Ava
04.2014 - 11.2016
Accountant and Manager
Dastine Kala Persian Handicraft
03.2013 - 12.2014
Sales Assistant
Mango Clothing Store
09.2011 - 01.2013
Certificate III in Early Childhood Education
TAFE NSW
Bachelor of Software Engineering -
Tehran
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