Samar Al Jabr
Box Hill,NSW
Summary
Multilingual professional with extensive expertise in administration, customer service, general accounting, reconciliation, payroll, bookkeeping, and education. Skilled in both independent and collaborative work, consistently delivering high-quality results with a strong emphasis on attention to detail, problem-solving, and process enhancement. Fluent in English, Arabic, and Spanish, with experience working in multicultural environments and multilingual roles. Possess a self-motivated, proactive attitude, and excellent communication skills, consistently ensuring excellent customer service.
Overview
25
25
years of professional experience
Work History
Customer Service Officer – R&SS, Benefits Administ
MUFG/LINK
Parramatta
06.2024 - 12.2024
- Administered superannuation and retirement services, processing withdrawals while ensuring legal compliance.
- Managed payment transactions within strict timelines, maintaining accuracy in all processes.
- Collaborated with call center teams to resolve inquiries and obtain missing documentation efficiently.
- Provided clear direction to appropriate teams for effective resolution of member issues.
- Supported benefits team in maintaining member identification and conducting digital ID verification.
- Liaised with Financial Crimes teams to ensure proper escalation and follow-up on cases.
Customer Service Officer – R&SS, Call Center
MUFG/LINK
Parramatta
11.2023 - 06.2024
- Provided member-focused services to address inquiries regarding superannuation, investment options, and account changes.
- Guided members in accessing online accounts for informed decision-making on superannuation.
- Delivered high-quality support via phone and digital communication channels to enhance member experience.
Digital Customer Service Representative
Service NSW
Richmond
05.2022 - 09.2023
- Delivered exceptional customer service by efficiently guiding clients through digital services and procedures.
- Ensured timely resolution of customer issues for seamless experiences in high-traffic environments.
- Assisted clients with both digital and over-the-counter processes to enhance satisfaction and efficiency.
STEM Educator - Young Engineers Instructor
Young Engineers Australia
North West Sydney Area
01.2021 - 05.2022
- Instructed students in math, science, technology, and engineering through interactive methods, including Lego and coding.
- Collaborated with a diverse team of educators to promote STEM learning across multiple schools.
- Utilized engaging techniques to enhance understanding of complex STEM concepts.
- Facilitated hands-on activities to encourage student participation and interest in STEM subjects.
School Learning Support Officer (SLSO)
Denistone East and Seven Hills Public School
Denistone East/Seven Hills, Sydney
08.2017 - 03.2020
- Assisted special needs students in their educational journeys, providing support both in the classroom and in extracurricular activities.
- Worked closely with teachers, parents, and other educational professionals to meet student learning goals.
School Administration Officer (SAO)
Denistone East Public School
Denistone East, Sydney
06.2019 - 12.2019
- Managed school administration while collaborating with staff to support students, parents, and teachers.
- Handled student records, processed payments, and maintained health and safety documentation.
- Coordinated with the admin team and executives to ensure the seamless operation of school activities.
- Processed parent payments and supplier invoices to maintain financial accuracy.
- Maintained sick bay to assist injured or ill students.
Accounting, Payroll & Administration
Avetex C.A. Trading Company
, Valencia, Venezuela
07.2005 - 12.2008
- Maintained accurate accounting records across multiple stores, ensuring precise financial reporting.
- Processed monthly payroll for employees, guaranteeing compliance with taxation authorities (SENEAT).
- Managed bookkeeping tasks, including reconciliations and comprehensive financial reporting.
Accounting & Administration / Customer Service
Gallerya Kitchens & Office Furniture
, Middle East
01.2000 - 05.2005
- Managed accounting functions, including bank reconciliations, payroll, invoicing, and supplier records.
- Produced end-of-year reports, budgets, and financial statements for comprehensive analysis.
- Coordinated inventory management while assisting customers with service inquiries and scheduling installation or repairs.
Education
Certificate in Xero Daily Transactions & Payroll
Bookkeeping Academy
Online01-2020
Certificate III - Education Support
TAFE Meadowbank Institute
Meadowbank 07-2017
Diploma in Financial Services
OTEN, Open Training & Education Network
Online01-2013
Accounting Diploma
Open Education, Damascus University
01-2005
Associate's Degree - Civil And Structural Engineering
Engineering Institute, Damascus University
01-2000
Skills
- Languages: English, Arabic, Spanish
- Accounting and finance: Xero, payroll, financial reporting
- Customer service: Multilingual support, conflict resolution
- Education and training: STEM instruction, team collaboration
- Software proficiency: Microsoft Office Suite, accounting software, and CRM
- Problem-solving and analysis
- Time management and organization
- Adaptability in dynamic environments
- Commitment to continuous learning
Languages
English
Native/ Bilingual
Spanish
Professional
Arabic
Native/ Bilingual
Timeline
Customer Service Officer – R&SS, Benefits Administ
MUFG/LINK
06.2024 - 12.2024
Customer Service Officer – R&SS, Call Center
MUFG/LINK
11.2023 - 06.2024
Digital Customer Service Representative
Service NSW
05.2022 - 09.2023
STEM Educator - Young Engineers Instructor
Young Engineers Australia
01.2021 - 05.2022
School Administration Officer (SAO)
Denistone East Public School
06.2019 - 12.2019
School Learning Support Officer (SLSO)
Denistone East and Seven Hills Public School
08.2017 - 03.2020
Accounting, Payroll & Administration
Avetex C.A. Trading Company
07.2005 - 12.2008
Accounting & Administration / Customer Service
Gallerya Kitchens & Office Furniture
01.2000 - 05.2005
Certificate in Xero Daily Transactions & Payroll
Bookkeeping Academy
Certificate III - Education Support
TAFE Meadowbank Institute
Diploma in Financial Services
OTEN, Open Training & Education Network
Accounting Diploma
Open Education, Damascus University
Associate's Degree - Civil And Structural Engineering
Engineering Institute, Damascus University
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