Samar Khaznadar
Punchbowl,NSW
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
MNI Electrospark ATS
Greenacre, Nsw
07.2016 - Current
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Scheduled appointments between clients and customers and internal staff members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained inventory of office supplies and placed orders when necessary.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Facilitated communication between different departments within the organization.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Processed invoices for payment using accounting software applications.
Customer Service Supervisor
St.George Bank Limited
Bankstown
07.2004 - 05.2016
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Answered phone calls and responded to questions and concerns.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Maintained accurate records of customer interactions for future reference.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Trained new customer service representatives on company policies and procedures.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Achieved and surpassed sales targets allocated
- Managed daily operations including opening and closing procedures, cash handling.
Education
High School Diploma -
Bankstown Girls High School
Bankstown12-2002
Skills
- Meeting planning
- Mail handling
- Reception oversight
- Records retrieval
- Cash handling
- Complaint management/handling
- Training
- Filing
- Scheduling
- Documentation and recordkeeping
References
References available upon request.
Timeline
Administrative Assistant
MNI Electrospark ATS
07.2016 - Current
Customer Service Supervisor
St.George Bank Limited
07.2004 - 05.2016
High School Diploma -
Bankstown Girls High School