Samar Nahi

A hardworking, well-mannered, and positive customer experience with fair, friendly, and courteous service. Able to uphold high standards of customer service and speed whilst at the same time adhering to the company’s regulations and procedures. Experience working in a fast-paced retail environment and having a proven track record of working under pressure, and problem-solving. In addition, as a graduate accountant, I have gained a solid understanding of financial practices including preparing financial statements using accounting software such as MYOB. A quick learner who can quickly obtain a good knowledge of all the products available in a store. To be able to progress into a more challenging role that allows me to use the vast knowledge and skills I have obtained working in customer service. A manager role would also allow me the opportunity to pass on my knowledge to others and the leadership skills that I have gained through my working life would give me the chance to produce a strong team that would bring growth to any outlet that I would work in.

• Australia Post, Postal Services Officer, 08/2014, Present, Perform customer sales and service transactions., Maintain a cash advance accurately which includes handling and processing cash, cheque, credit cards, and EFTPOS., Promote and process a broad range of financial agency transactions through Australia Post's technology systems., Conduct and process a range of identity services transactions (e.g. Australian Passport Interviews) to establish the applicant's identity with a high level of accuracy and compliance according to requirements., Promote products and services through up-selling and cross-selling, merchandising, and other promotional activities., Accept mail items for lodgement, with an accurate assessment of applicable charges., Build collaborative relationships with customers; seek to understand the needs of customers., Prepare outward mail for dispatch through the correct presentation, review of charging-related documents, and cancellation of stamps., Appropriate knowledge and awareness of Occupational Health and Safety relevant to the position., Sales Challenge, Travel Essentials Challenge Award, Sydney GPO Post Office in 2015., Philatelic Challenge Award, Randwick Post Office in 2014.
• Woolworths Online Store, Personal Shopper, 07/2014, 03/2015, Picking stock to fill customer online orders within required time frames., Working cooperatively in a team environment., Abiding by company policies and procedures in relation to Occupational Health and Safety (OH&S) and Food Safety to ensure a safe working environment for customers, staff, and contractors.
• K-mart– Bondi Junction, Checkout Operator, 08/2013, 05/2014, Providing customers, with a personalized, friendly, and efficient service., Taking payments from customers via cash, cheques, and credit cards., Enter purchases into a cash register and then calculate the total purchase price., Helping to resolve customer complaints., Assisting with shelf stacking, sticking prices on items, etc., Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change., Greet customers entering establishments., Ability to work in a team.
• Red Rooster– Maroubra, Customer Service and Cashier Operator, 04/2014, 07/2014, Greets all customers politely when they enter the restaurant., Transfers orders to the kitchen to ensure their preparation., Monitors orders and ensures their prompt delivery., Helps package food in boxes and bags., Keeps the counter and dining area neat and clean., Sweeps and mops the floor regularly., Restocks napkins, straws, lids, and other supplies in the dining area., Takes money from customers and provides correct change., Processes credit card and debit card transactions., Keeps track of a cash drawer and ensures it is balanced at the end of the shift.

• Excellent communication/listening - used to ascertain customer needs and ensure a successful resolution to complaints.
• Show initiative in evaluating sales opportunities by liaising with customers and staff members to evaluate sales opportunities, generate revenue, and enhance customer satisfaction.
• Strong customer relationships ensuring trust and confidence in the service provided.
• Extensive product knowledge to assist with customer inquiries.
• Effective decision-making skills by giving prompt attention to issues and formulating a satisfying outcome for all parties involved.
• Adaptability-able to initiate change with planning and organization enabling efficient transitions.
• Encouraging all staff to work as a team, be respectful of each other, and be customer focused to enable the outlet to perform successfully meeting targets and performance indicators.
• Motivated to ensure productivity and performance within all facets of an outlet.
• Organised - able to prioritize allowing tasks to be completed in an efficient and timely manner.
• Attention to detail used in the operational process such as back-office procedures, counterbalances, coin management, passport processing and parcel scanning.
• Computer literacy such as MYOB

• Sandy Truong, Postal Manager, Rosebery Post Office, 0283380865
• Damien Marshall, Postal Manager, Bondi Beach Post Office, 0283748501