Dana Kelly

During working as a team leader Full time for "Garment" Lady's Department I have demonstrates the following:

• Listened to customer needs and desires to identify and recommend optimal products.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Collaborated with team members to achieve Weekly sales report, and create a plan to meet our monthly sales goals and improve overall store performance especially for Ladies department.
• Ensured stock availability by regularly conducting inventory checks on popular items, reducing instances of missed sales opportunities due to out-of-stock products, Also managing to provide consistence report about the products that low in stock "High demand products" to inventory team, and making sure to fellow the company procedures.
• Promoted store events and special promotions through engaging interactions with customers both in-person and by Telephone, going above and beyond to serve needs.

• Achieved promotions, products, and anything about better and more satisfactory service for customers
• Managed to keep optimal stock levels and merchandising items to drive sales during peak seasons
• Collaborated with team members to ensure day-to-day tasks were met with precision promptly
• Worked to achieve high customer satisfaction rates by providing optimal customer service in 2022 with 30% increase in sales
• Worked with Customer Service and Product Development departments to enhance overall customer experience

• Exceptional customer service delivery over phone and via email to all customers including but not limited to Participants, Nominees, Support Coordinators, Local Area Coordinators
• Take initial details relating to enquiries and/or referrals and take the customer through our referrals process.
• Generating quotes and following up on quote approvals
• Communicating with support coordinators regarding matters of their referrals.