Summary
Overview
Work History
Skills
References
Timeline
Generic

Samara Baumann

North Epping,NSW

Summary

I am passionate about People and Building team relationships, my strengths include Exceptional Customer Service skills and Effective Verbal, Personal and Interpersonal Communication Skills. I work with Integrity and honesty and pride myself on constructive and open communication to my peers and my team.

Overview

9
9
years of professional experience

Work History

Operations Associate

Open2view
04.2021 - 04.2022
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
  • Receive incoming customer service-related calls
  • Monitor, coordinate and troubleshooting of service job queues for all customer and employee daily jobs.
  • Communicated with internal personnel to provide status updates for both shipping and receiving dates.
  • Provide knowledgeable, courteous and helpful customer service
  • Accurate data entry
  • Ensured all work was met in accordance with contracts and customer expectation
  • Proofread and edited documents for accuracy and grammar.
  • Collaborated with other departments to establish smooth implementation of operational processes and procedures.
  • Developed and implemented strategies to maximize productivity and streamline operations.

Reception & Membership Supervisor

North’s Collective
10.2019 - 03.2020
  • Recruitment & Staff training
  • Perform filing, data management, drafting of memberships
  • Assist clientele as they enter office and via phone
  • Providing Data Entry as required
  • Maintaining high administrative and organisational standards (Including Strict internal and external security procedures)
  • Stock management & Stocktake
  • Driving and Motivating the team to reach / exceed membership KPIs
  • Inspiring, developing and engaging my team to reach their maximum potential
  • Assisting in planning and attending weekly operations meetings
  • Maintaining a high standard of customer service to be most recommended
  • Building & Maintaining customer Rapport & relationships
  • Ability to enforce policies and procedures of the company
  • Ensuring Self & Team training is complaint and up to date.

Assistant Store Manager

Vodafone Brookvale
11.2016 - 10.2019
  • Recruitment & Staff training
  • Maintaining high administrative and organisational standards (Including Strict internal and external security procedures)
  • Stock management & Stocktake
  • Driving and Motivating the team to reach / exceed multiple sales KPIs
  • Inspiring, developing and engaging my team to reach their maximum potential
  • Assisting in conducting & planning engaging monthly team meetings
  • Maintaining a high standard of customer service to be most recommended
  • Building & Maintaining customer Rapport & relationships
  • Ability to enforce policies and procedures of the company
  • Ensuring Self & Team training is complaint and up to date.

Receptionist

Salad Servers
11.2014 - 12.2016
  • Maintaining high administrative and organisational standards (Including Strict internal and external security procedures)
  • Providing Data Entry as required
  • Designing Visual Merchandising for distribution
  • Building & Maintaining customer Rapport & relationships
  • Providing Extraordinary Customer service and cash handling
  • Perform filing, data management, drafting of contracts
  • Assist clientele as they enter office and via phone.

Marketing and Creative Trainee

Manly Warringah Sea Eagles
02.2013 - 01.2014
  • Designing and coordinating Marketing Content
  • Maintaining high administrative and organisational standards
  • Organising Content Lay out and Publication of Game day Magazine
  • Developing Business cards, Banners, Brand development Guidelines Documentation
  • Developing and Proof-reading Marketing collateral materials
  • Producing Marketing reports.

Skills

  • Management Skills: leads groups, teaches/trains/instructs, counsels/coaches, manages conflict, delegates responsibility, directs others, implements decisions, enforces policies, takes charge
  • Interpersonal Skills: works well with others, sensitive, supportive, motivates others, shares credit, counsels, cooperates, delegates effectively, represents others, understands feelings, self-confident, accepts responsibility
  • Communication: writes clearly and concisely, speaks effectively, listens attentively, openly expresses ideas, negotiates/resolves differences, leads group discussions, provides feedback, persuades others, provides well-thought out solutions, gathers appropriate information, confidently speaks in public
  • Organizational Skills: handles details, coordinates tasks, punctual, manages projects effectively, meets deadlines, sets goals, keeps control over budget, plans and arranges activities, multi-tasks
  • Effective Time Management Skills: Multi-tasking to make sure all relevant tasks are completed in a timely and compliant manner, effectively utilising rostering and schedules to maximising productivity
  • Ability to Problem solve and think on my feet: Coming up with Creative ways to combat problems to deliver solutions according to business and personal needs
  • Ability to work with several operating systems, including Windows, Pronto, Seibel, MS Word, PowerPoint and Outlook, Indesign and Photoshop

References

Kasumi Takei - 0433 920 504, Victoria Gill - 0478 210 220, Vicki Koster - 0473 468 746

Timeline

Operations Associate

Open2view
04.2021 - 04.2022

Reception & Membership Supervisor

North’s Collective
10.2019 - 03.2020

Assistant Store Manager

Vodafone Brookvale
11.2016 - 10.2019

Receptionist

Salad Servers
11.2014 - 12.2016

Marketing and Creative Trainee

Manly Warringah Sea Eagles
02.2013 - 01.2014

Similar Profiles

CREATE PROFILE
Samara Baumann