Samara Baumann
North Epping,NSW
Summary
I am passionate about People and Building team relationships, my strengths include Exceptional Customer Service skills and Effective Verbal, Personal and Interpersonal Communication Skills. I work with Integrity and honesty and pride myself on constructive and open communication to my peers and my team.
Overview
9
9
years of professional experience
Work History
Operations Associate
Open2view
04.2021 - 04.2022
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Receive incoming customer service-related calls
- Monitor, coordinate and troubleshooting of service job queues for all customer and employee daily jobs.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Provide knowledgeable, courteous and helpful customer service
- Accurate data entry
- Ensured all work was met in accordance with contracts and customer expectation
- Proofread and edited documents for accuracy and grammar.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Developed and implemented strategies to maximize productivity and streamline operations.
Reception & Membership Supervisor
North’s Collective
10.2019 - 03.2020
- Recruitment & Staff training
- Perform filing, data management, drafting of memberships
- Assist clientele as they enter office and via phone
- Providing Data Entry as required
- Maintaining high administrative and organisational standards (Including Strict internal and external security procedures)
- Stock management & Stocktake
- Driving and Motivating the team to reach / exceed membership KPIs
- Inspiring, developing and engaging my team to reach their maximum potential
- Assisting in planning and attending weekly operations meetings
- Maintaining a high standard of customer service to be most recommended
- Building & Maintaining customer Rapport & relationships
- Ability to enforce policies and procedures of the company
- Ensuring Self & Team training is complaint and up to date.
Assistant Store Manager
Vodafone Brookvale
11.2016 - 10.2019
- Recruitment & Staff training
- Maintaining high administrative and organisational standards (Including Strict internal and external security procedures)
- Stock management & Stocktake
- Driving and Motivating the team to reach / exceed multiple sales KPIs
- Inspiring, developing and engaging my team to reach their maximum potential
- Assisting in conducting & planning engaging monthly team meetings
- Maintaining a high standard of customer service to be most recommended
- Building & Maintaining customer Rapport & relationships
- Ability to enforce policies and procedures of the company
- Ensuring Self & Team training is complaint and up to date.
Receptionist
Salad Servers
11.2014 - 12.2016
- Maintaining high administrative and organisational standards (Including Strict internal and external security procedures)
- Providing Data Entry as required
- Designing Visual Merchandising for distribution
- Building & Maintaining customer Rapport & relationships
- Providing Extraordinary Customer service and cash handling
- Perform filing, data management, drafting of contracts
- Assist clientele as they enter office and via phone.
Marketing and Creative Trainee
Manly Warringah Sea Eagles
02.2013 - 01.2014
- Designing and coordinating Marketing Content
- Maintaining high administrative and organisational standards
- Organising Content Lay out and Publication of Game day Magazine
- Developing Business cards, Banners, Brand development Guidelines Documentation
- Developing and Proof-reading Marketing collateral materials
- Producing Marketing reports.
Skills
- Management Skills: leads groups, teaches/trains/instructs, counsels/coaches, manages conflict, delegates responsibility, directs others, implements decisions, enforces policies, takes charge
- Interpersonal Skills: works well with others, sensitive, supportive, motivates others, shares credit, counsels, cooperates, delegates effectively, represents others, understands feelings, self-confident, accepts responsibility
- Communication: writes clearly and concisely, speaks effectively, listens attentively, openly expresses ideas, negotiates/resolves differences, leads group discussions, provides feedback, persuades others, provides well-thought out solutions, gathers appropriate information, confidently speaks in public
- Organizational Skills: handles details, coordinates tasks, punctual, manages projects effectively, meets deadlines, sets goals, keeps control over budget, plans and arranges activities, multi-tasks
- Effective Time Management Skills: Multi-tasking to make sure all relevant tasks are completed in a timely and compliant manner, effectively utilising rostering and schedules to maximising productivity
- Ability to Problem solve and think on my feet: Coming up with Creative ways to combat problems to deliver solutions according to business and personal needs
- Ability to work with several operating systems, including Windows, Pronto, Seibel, MS Word, PowerPoint and Outlook, Indesign and Photoshop
Timeline
Operations Associate
Open2view
04.2021 - 04.2022
Reception & Membership Supervisor
North’s Collective
10.2019 - 03.2020
Assistant Store Manager
Vodafone Brookvale
11.2016 - 10.2019
Receptionist
Salad Servers
11.2014 - 12.2016
Marketing and Creative Trainee
Manly Warringah Sea Eagles
02.2013 - 01.2014